IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…
Category: – Products
Calabrio ONE is WFM & Contact Centre Software Leader
Calabrio is a G2 Contact Centre Workforce Leader – Calabrio Named a Leader in G2 The…
Unlock Innovations with Avaya Experience Platform
Now you can enhance employee and customer experiences by adding Avaya innovations to your contact centre.…
Ten Successful Go-Lives for Critical UK Organisations
Ten Successful Go-Lives for Critical UK Organisations – FourNet’s ANTENNA Service Revolutionises Secure Cloud Services Digital…
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools Corresponding 2024 Summer Release free webinar offers in-depth…
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Ventrica and Zendesk…
Introducing Jabra Engage AI – Coaching for Contact Centre Agents
Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges performance for agents…
Five9 Announces AI Integration with Salesforce
Five9 Announces AI Integration with Salesforce for a Unified View of the Customer Full integration of…
Calabrio Continues Public Sector Momentum with StateRAMP & TX-RAMP Certifications
Calabrio, the workforce performance company, announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications…
Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry…
Avaya Unveils Significant Enhancements to Avaya Experience Platform
Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience Avaya…
Calabrio’s WFM Integrates with Avaya Experience Platform
Calabrio’s Workforce Management Contact Centre Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven…
Avaya and RingCentral Expand Strategic Partnership
Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences New Hybrid Solution Empowers…
Insights, the AI-Powered Business Intelligence Tool from Calabrio
Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence Fully…
Content Guru Adds Enhanced Accessibility Features to storm®
Content Guru Adds Enhanced Accessibility Features to storm® to Enable Inclusive User Experiences storm becomes the…
Redefining Customer Engagement in the Contact Centre
Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring…
IPI Pauseable now available on NICE CXone
IPI’s flagship automated pause and resume functionality available through NICE’s online marketplace to offer customers unique…
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management – Bot Analytics provides access to all…
Sytel Automates the Contact Centre
Sytel, a UK-based vendor of a Contact Centre as a Service (CCaaS) cloud platform, has predicted…