Five9 Announces AI Integration with Salesforce

Five9 Announces AI Integration with Salesforce for a Unified View of the Customer Full integration of…

Calabrio Continues Public Sector Momentum with StateRAMP & TX-RAMP Certifications

Calabrio, the workforce performance company, announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications…

Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry…

Avaya Unveils Significant Enhancements to Avaya Experience Platform

Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience Avaya…

Calabrio’s WFM Integrates with Avaya Experience Platform

Calabrio’s Workforce Management Contact Centre Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven…

Avaya and RingCentral Expand Strategic Partnership

Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences New Hybrid Solution Empowers…

Insights, the AI-Powered Business Intelligence Tool from Calabrio 

Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence  Fully…

Content Guru Adds Enhanced Accessibility Features to storm®

Content Guru Adds Enhanced Accessibility Features to storm® to Enable Inclusive User Experiences storm becomes the…

Redefining Customer Engagement in the Contact Centre

Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring…

IPI Pauseable now available on NICE CXone

IPI’s flagship automated pause and resume functionality available through NICE’s online marketplace to offer customers unique…

Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management

Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management  – Bot Analytics provides access to all…

Sytel Automates the Contact Centre

Sytel, a UK-based vendor of a Contact Centre as a Service (CCaaS) cloud platform, has predicted…

Five9 Announces Enhanced Zendesk Integrations

Five9 Announces Enhanced Zendesk Integrations to Unify the Agent Workspace and Meet Customer Needs Faster New…

How Flowroute Helps Operational Continuity in your Contact Centre

How Flowroute helps ensure operational continuity in your contact centre – The importance of resilience planning…

Odigo launches Odigo AI Orchestrator

Odigo launches Odigo AI Orchestrator, unleashing the power of AI for exceptional customer journeys for contact…

Zoom and Avaya announce new strategic partnership

Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences for the contact centre…

Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling

Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions for the contact…

Five9 Launches GenAI Studio – AI for the Contact Centre

Five9 Launches GenAI Studio, the First Enterprise-Ready Solution Offering Click-and-Customize Generative AI for the Contact Centre…

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…

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