SuccessKPI Powers Next Generation Hybrid Contact Centres with WEM for Webex Cloud New integration combines Webex…
Category: – Products
IPI Brings Secure Payment Solution to Genesys AppFoundry
IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI…
Tendfor Now Available in the Microsoft Marketplace
Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft…
Jabra Expands Evolve3 Range to Support Different Workstyles
Evolve3 65 Flex, Evolve3 65 and Evolve3 45 expand the new Evolve3 professional-grade headset range, bringing…
Alvaria Launches Integrated Outbound Compliance Solution for Zoom Contact Centre
Alvaria have announced the general availability (GA) of its integration with Zoom. This milestone brings enterprise-grade…
eGain Announces eGain AI Agent for Zoom Contact Centre
eGain have announced eGain AI Agent for Zoom Contact Centre, delivering trusted, AI-powered answers and actions…
SuccessKPI Recognised Among Top Workforce Management Providers
SuccessKPI Recognised Among Top Workforce Management Providers in New DMG Report SuccessKPI, a leading cloud-native performance…
IPI Partner Programme Launches to help on Demand for AI-Ready CX Solutions
IPI Partner Programme launches to help channel capitalise on demand for AI-ready CX solutions New Era,…
Hyro & Five9 Partner to Deliver AI Agents to Contact Centres
Hyro & Five9 Partner to Deliver Healthcare-Specific AI Agents to Contact Centres, Cutting Integration Time to…
NiCE Advances the Future of AI-First Customer Experience with ServiceNow
NiCE Advances the Future of AI-First Customer Experience within the contact centre with ServiceNow – By…
8×8 Extends 8×8 Platform for CX
8×8 Extends 8×8 Platform for CX with AI, Analytics, Authentication, and Integration Capabilities New Capabilities Address…
Content Guru Scores Highest Rating in 2026 Gartner CCaaS Report
Content Guru scores highest ‘Willingness to Recommend’ rating in the 2026 Gartner® Voice of the Customer…
Openreach Uses NiCE Cognigy AI Agents
Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Tens of Millions in Financial Benefits…
Noetica Brings Visual Data Segmentation to Contact Centres
Noetica Brings Visual Data Segmentation to Contact Centres and Earns National Technology Award Recognition Noetica have announced…
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI…
Cirrus Awarded NiCE Platinum Partner Status
Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered platforms that…
Medallia & Ada Announce Strategic Partnership to Unite Customer Intelligence with Agentic AI
Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI to elevate customer…
Jabra reinforces headset leadership with new Evolve3 Series
Jabra reinforces headset leadership with new Evolve3 Series, professional audio engineered for both contact centres and…
Calabrio Launches Omni Agent Intelligence to Unify Quality & Performance
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents,…