Awaken Intelligence, the market leader in agent guidance solutions for the contact centre, is excited to…
Category: – Products
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences PCI Pal have announced…
Five9 Announces Five9 OneStudent for Better Student Engagement
Five9 Announces Five9 OneStudent to Help Higher Education Answer the Call for Better Student Engagement Five9…
Content Guru Announces Expansion of Generative AI with brain® Solution
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution Content Guru, a…
Sabio Group Launches Specialist Salesforce Practice
Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new…
CX Specialist Ventrica Enters CCaaS Bespoke Software Market
CX specialist Ventrica enters CCaaS bespoke software market with launch of technology arm. Ventrica has built…
Calls In Queue – The Bane of any Contact Centre & Caller
Calls In Queue – The Bane of any Contact Centre & Caller but solution from VKY…
Content Guru storm CCaaS Compatible with Microsoft Azure Virtual Desktop
Content Guru have announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual…
Contexta360 Addresses Contact Centre Transformation Needs
Contexta360 Expands Augmentation and Automation Offering to Address Contact Centre Transformation Needs Contexta360, a leading provider…
Content Guru storm Named as a Chrome Enterprise Recommended Solution
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s…
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement for contact centres…
CCMA Launches Contact Centre Standards Framework
The CCMA (Call Centre Management Association) is proud to announce the launch of its Contact Centre…
Cirrus Releases Game-Changing Upgrade To Their Contact Centre Platform
Cirrus, the leading contact centre solutions provider, have announced an upgrade to its revolutionary contact centre…
CCNNI & Cnect Partner Elephants Don’t Forget to Transform Contact Centres
CCNNI and Cnect Wales partnership with Elephants Don’t Forget to transform contact centre and agent performance …
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Contact Centre Agent Management Industry…
Britannic Named Supplier on Crown Commercial Service’s Network Services
Britannic Named Supplier on Crown Commercial Service’s Network Services 3 Framework Facilitating the Procurement of UC,…
Content Guru Integrates Google Business Messages into storm® Contact Centre
Content Guru Integrates Google Business Messages into its Cloud Customer Experience Solution storm® for contact centres…
Jabra Technology – So what is a Video Bar System?
Whether you’re in a small meeting room or a medium-sized conference room, a video bar system…
Content Guru – Exemplary Vendor in Ventana Contact Centre Buyers Guide
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2023 Contact Centre Suites Buyers…