The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
The 2022 contact centre trifecta of pain: increasing workloads (Part 3) Rachel Lane, Solution Principal for Contact Centres, Medallia As…
Medallia
The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates
The 2022 Contact Centre Trifecta of Pain: The Struggle to Hire
Medallia acquires Mindful, Leader in Contact Centre Callback Technology
Medallia to Acquire Mindful, Global Leader in Contact Centre Callback Tech
Best Practices for Building a Customer Experience Team
Achieving a High-Performance Contact Centre Culture
The Future of the Contact Centre is Right Here Right Now
Contact Centre Trends: The Current State of Play
How to Improve CX Experience & Employee Engagement
How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands Each year we’re excited to bring together…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report by Stella Connect Customer…
Contact Centre Staffing: How Many Agents Do You Need?
Contact Centre Staffing: How Many Agents Do You Need? Medallia explains how to get the perfect balance Fast-growing companies with…
Employee Recognition Programmes to Try in Contact Centres
5 Employee Recognition Programme Examples to Try in Your Contact Centre – Medallia Customer service is only successful with a…
Contact Centre Performance Management
The #1 Thing Your Contact Centre Performance Management Programme Is Missing – Medallia reveals Contact centre performance management has, for…
Prepping Your Contact Centre for the Christmas Period
Prepping Your Contact Centre Team for the Holiday Season – Medallia discusses – Black Friday has been and gone. It’ll…
Unlocking the Secrets to Remarkable CX in a Digital Age
Unlocking the Secrets to Remarkable Customer Experiences in a Digital Age – Rachel Lane, Solution Principal, Contact Centre, at Medallia…
Which Contact Centre Incentives Are Right for Your Agents?
How to Identify Which Contact Centre Incentives Are Right for Your Agents – Medallia explains When it comes to setting…
Contact Centre eBook: Customer Service Trends for 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is constantly changing. As we…
Humanised Customer Feedback: Must-Have for Contact Centres
Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by Medallia In the world…