How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some of the most innovative…
– Social Media/Digital/AI
How are UK Businesses Using AI to Improve CX?
Coop Sweden starts previewing Cooper An AI Virtual Assistant
5 Common Digital Transformation Pitfalls You Need to Avoid
Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
Artificial Intelligence: First Aid for companies in challenging times
Would you Hand Over Data to a Contact Centre Chatbot?
Puzzel delivers chat bot solution to insurance company If
The Rise and Fall of the 0800 Number
Avoira Demo AI-Powered Contact Centre Solution at Expo
Business communications specialist Avoira is to showcase its unique AI-powered real-time voice analytics contact centre solution at Manchester’s Digital Transformation…
Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer experience within utility company…
LV Launch Voice Skill – Is it the End of Contact Centres?
LV= General Insurance launches industry-first voice skill – Will this mark the end of the contact centre as we know…
Preparing Your Contact Centre for a Complex 2020
Business Systems (UK) Ltd’s Scott Budding looks at major drivers of change that our industry should be getting ready for…
How Contact Centres Interact with Customers To Change Forever
The way contact centres interact with their customers is about to change forever In an era where technology is becoming…
Millennials & Gen Z Driving Digital-First Future of CX
Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience NICE inContact CX Transformation Benchmark finds digital-native use…
7 ways AI is transforming CX in Housing sector
7 ways AI is transforming customer service in the housing sector Generation Rent presents a huge opportunity for developers in…
UK falling behind Europe in AI customer service
UK falling behind Europe in customer service as AI changes the game – Just half (54%) of UK businesses use…
5 Questions to Ask Before Putting AI into Practice
Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry…