- Social Media/Digital/AI Archives

NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in 10 consumers strongly prefer…

EBI.AI launches Community AI with cost-effective AI assistants for local councils Coventry City Council is first to join the exclusive…

5 reasons to boost self-service using AI in today’s property market Predictions for the property market in the coming year…

Was That A Real Person or An Intelligent Virtual contact centre agent You Just Spoke To? Brian Atkinson, GM &…

AI-powered voice analytics are now ready to power the digital-first contact centre in 2021 AI has been identified by Deloitte…

A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do you turn hype into…

Online shoppers more concerned about deliveries than personal security, according to PCI Pal® survey As we approach the busy Boxing…

NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels Presenting new insights from…

COVID-19 Drove Effective Digital Acceleration in contact centres but 34% of British Consumers Still Want More Ways to Make Contact…

AI & Live Chat: a winning combination for contact centres – Customers expect immediate results but they also crave the…

– Social Media/Digital/AI