UK Consumers Prefer to Reach Contact Centres via WhatsApp
One in three UK consumers would prefer to reach Contact Centres via WhatsApp according to research by Esendex One in…
– Social Media/Digital
What is Digital Customer Experience Management?
FourNet & Digital Workforce Turbocharge the Contact Centre
Infobip Creates a New Digital Experience for all Tennis Fans
Infobip & Microsoft Collaborate to Enhance Digital Comms
Wales Air Ambulance Partner with Arvato on Digital Transformation
The ‘Gold Standard’ of CX is more than a Digital Journey
The March Towards a Digital Customer Experience
Content Guru Adds Instagram to List of Integration Capabilities
WhatsApp Business Pricing: What You Need to Know
WhatsApp Business Pricing: What You Need to Know for 2022 From February 1, 2022 WhatsApp will move to a conversation-based…
How the ‘Generation Z’ Employees Will Save the World
How Generation Z employees will save the world As life returns to normal, now is the perfect opportunity for employers…
Unlocking the Secrets to Remarkable CX in a Digital Age
Unlocking the Secrets to Remarkable Customer Experiences in a Digital Age – Rachel Lane, Solution Principal, Contact Centre, at Medallia…
IPI Pauseable Now Available on Genesys AppFoundry
IPI Pauseable now available on Genesys AppFoundry – Digital contact centre specialist, IPI, combines with Genesys Customer Experience platform to…
Children speak to Alexa more than their own Grandparents
Children speak to Alexa more than to their own grandparents » Nearly half (46%) of 6-11 year olds have…
Digital Transformation for HMCTS Delivers Results
Digital Transformation for HM Courts & Tribunal Service Delivers Efficiency Results – Courts & Tribunals Service Contact Centres technology powered…
Reinvent your Contact Centre after Digital Transformation
Reinvent your contact centre after digital transformation – Download the report from NICE and ContactBabel. Contact centres survived seismic shifts…
Conversational Intelligence Plays Pivotal Role in Digital Transformation
How Conversational Intelligence plays a pivotal role in your digital transformation strategy in your contact centre Every organisation is at…
Webio Propensity Studio: Game Changer in Digital Debt Collections
Webio launches Propensity Studio, the Game Changer in Digital Debt Collections in contact centres – New AI-powered credit and collections…
Is your Digital Nervous System Efficient, Effective and Fully Fit?
Is your digital nervous system efficient, effective and fully fit? Andrew White, CEO at Contexta360, tackles the obstacles along an…