- Social Media/Digital/AI Archives

NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence Leveraging holistic CX data to power its AI, NICE Enlighten…

Why the digital transformation roadmap has changed for UK Utilities Moving forward, what’s needed to realise the opportunities? The extreme…

Digital Transformation – The Future of Contact Centres: Digital channels have become an integral part of the way that organizations…

DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey Wavenet’s unique ability to design powerful…

NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in 10 consumers strongly prefer…

EBI.AI launches Community AI with cost-effective AI assistants for local councils Coventry City Council is first to join the exclusive…

5 reasons to boost self-service using AI in today’s property market Predictions for the property market in the coming year…

Was That A Real Person or An Intelligent Virtual contact centre agent You Just Spoke To? Brian Atkinson, GM &…

AI-powered voice analytics are now ready to power the digital-first contact centre in 2021 AI has been identified by Deloitte…

A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do you turn hype into…

– Social Media/Digital/AI