Puzzel delivers chat bot solution to insurance company If
Puzzel delivers new chat bot solution to insurance company If – The Nordic region’s largest insurance company, If, has adopted…
Social Media/Digital/AI
The Rise and Fall of the 0800 Number
Why AI is the Future of Cloud Contact Centre Technology
IPI implements AI chatbot for Northern Ireland Water
LV Launch Voice Skill – Is it the End of Contact Centres?
Preparing Your Contact Centre for a Complex 2020
How Contact Centres Interact with Customers To Change Forever
Millennials & Gen Z Driving Digital-First Future of CX
7 ways AI is transforming CX in Housing sector
UK falling behind Europe in AI customer service
UK falling behind Europe in customer service as AI changes the game – Just half (54%) of UK businesses use…
5 Questions to Ask Before Putting AI into Practice
Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry…
Authenticity Key to Successful Digital Customer Service
Authenticity is the key to successful Digital Customer Service’ says Sabio Sabio identifies 8 key steps to help contact centres…
EBI.AI Reseller of Google Nest Smart Home Devices
EBI.AI awarded authorised reseller status of Google Nest smart home devices AI lab collaborates with build-to-rent operator to launch bespoke…
High Interest in Adopting AI Across the Contact Centre
Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals that the majority of…
Content Guru Delivering CX to UK Government
Content Guru Delivering Specialist Customer Engagement and Experience to UK Government Global leader in Customer Engagement and Experience solutions, Content…
Brits Divided on Security of AI Virtual Assistants
New Data Reveals Brits Divided on the Security of AI Virtual Assistants Contact Centre hopes of using virtual assistants for…
Contact Centre Evolution: AI Hype vs. Reality
Contact centre evolution: AI hype vs. reality Ajmal Mahmood, Customer Contact Propositions Lead at KCOM As companies race to deliver…
Delivering Customer Service in the Digital Age
Delivering Customer Service in the Digital Age – Enghouse Interactive Download The ongoing drive towards automation has the potential to…
AI and Robots Hold Key to Transform Customer Service
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See Cost-cutting as Main Driver…