Vivobarefoot Digital CX Partnership with Arvato CRM
VIVOBAREFOOT announces new digital customer experience partnership with Arvato CRM to support global expansion Global natural health and footwear brand…
– Social Media/Digital
Are Virtual Assistants Part of your Contact Centre Workforce?
The Top 5 Pitfalls of Digital Transformation
Consumers Want Digital Interactions to Feel Like Personal Conversations
Infobip creates AI-powered chatbot for Uber
UK Consumers Prefer to Reach Contact Centres via WhatsApp
What is Digital Customer Experience Management?
FourNet & Digital Workforce Turbocharge the Contact Centre
Infobip Creates a New Digital Experience for all Tennis Fans
Infobip & Microsoft Collaborate to Enhance Digital Comms
Infobip collaborates with Microsoft to enhance digital communications – Microsoft partner Infobip’s SMS and WhatsApp solutions are now available through…
Wales Air Ambulance Partner with Arvato on Digital Transformation
Wales Air Ambulance Charity Partner with Arvato on Digital Transformation Drive Arvato CRM Solutions has been appointed as Wales Air…
The ‘Gold Standard’ of CX is more than a Digital Journey
The Great Digital Shift: Why the new ‘gold standard’ of customer experience is more than just a digital journey Global…
The March Towards a Digital Customer Experience
The March Towards a Digital Customer Experience – Gartner predicted that customer experience (CX) would be the key differentiator between…
Content Guru Adds Instagram to List of Integration Capabilities
Leading enterprise cloud communications provider, Content Guru, has announced further enhancements to its storm® platform’s social media coverage. The latest…
WhatsApp Business Pricing: What You Need to Know
WhatsApp Business Pricing: What You Need to Know for 2022 From February 1, 2022 WhatsApp will move to a conversation-based…
How the ‘Generation Z’ Employees Will Save the World
How Generation Z employees will save the world As life returns to normal, now is the perfect opportunity for employers…
Unlocking the Secrets to Remarkable CX in a Digital Age
Unlocking the Secrets to Remarkable Customer Experiences in a Digital Age – Rachel Lane, Solution Principal, Contact Centre, at Medallia…
IPI Pauseable Now Available on Genesys AppFoundry
IPI Pauseable now available on Genesys AppFoundry – Digital contact centre specialist, IPI, combines with Genesys Customer Experience platform to…
Children speak to Alexa more than their own Grandparents
Children speak to Alexa more than to their own grandparents » Nearly half (46%) of 6-11 year olds have…