5 Reasons to Boost Self-Service Using Artificial Intelligence
5 reasons to boost self-service using AI in today’s property market Predictions for the property market in the coming year…
– Social Media/Digital/AI
Was That A Real Person or A Virtual Contact Centre Agent?
AI-Powered Voice Analytics Ready to Power Digital-First Contact Centre
5-Step Checklist for Mastering Enterprise AI in Contact Centres
Online Shoppers Concerned about Deliveries Over Security
Survey Reveals More Interactions Being Handled Through Digital Channels
COVID-19 Drove Effective Digital Acceleration in Contact Centres
AI & Live Chat: A Winning Combination for Contact Centres
Echo supports digital transformation at Welsh Water
A 3-Step Formula for Consumer Trust in the AI Age
A 3-Step Formula for Consumer Trust in the AI Age Adopting Artificial Intelligence is just the first step, the second…
How a Digital-First Strategy is Redefining Contact Centres
How a digital-first strategy is redefining contact centres – Iain Banks Group Vice President, TTEC EMEA Understanding where your customers…
TTEC’s AI is Reimagining Contact Centre Learning
TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020” Award recognises TTEC’s innovative RealPlay™…
Sustainability: Why it pays to add AI to the shopping list
Sustainability: Why it pays to add AI to the shopping list When it comes to sustainability, consumers are clamouring for…
AI First Aid for Busy Local Government Contact Centres
AI to the rescue: first aid for busy contact centres in local government Can Artificial Intelligence (AI) really deflect calls…
Council creating more time to look after the vulnerable
Croydon Council creating more time to look after the vulnerable – By upgrading its digital services, the council has been…
Artificial Intelligence: 3 Benefits for the Insurance Industry
As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from…
How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some of the most innovative…
How are UK Businesses Using AI to Improve CX?
How are UK businesses using AI to improve CX? Research shows that organisations are very willing to embrace AI technologies…
Coop Sweden starts previewing Cooper An AI Virtual Assistant
Coop Sweden starts previewing Cooper – an Artificial Intelligence retail virtual assistant developed by EBI.AI EBI.AI, an advanced Artificial Intelligence…