Marsh Finance Revs Up Customer Experience with Sabio Group in a New Digital Transformation Project Marsh…
Category: – Social Media/Digital
FourNet launches sector-leading best-in-class 100-point benchmarking process
FourNet, the digital transformation and customer experience specialists, have today revealed a new 100-point benchmarking approach designed to…
From Traditional to Digital: Transforming Your Contact Centre Successfully
Contact centre business transformation is a complex process that involves significant changes to technology, processes and…
The Digital Journey: Consumer Frustration and Loyalty
The Digital Journey: New Findings on Consumer Frustration and Loyalty within the contact centre Learn how…
Arvato Partners with KYP.ai to Enhance Digital Transformation
Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue…
WWF Chooses Content Guru to Support Digital Transformation
WWF Chooses Content Guru to Support Digital Transformation, Announces ‘Content Guru Auditorium’ WWF, the leading global…
Asda joins Infobip to Become Largest RCS Sender in UK
Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK…
Why the Public Sector Needs Leaders to be Digital Leaders Now
Why the public sector needs its leaders to be digital leaders now Mark Gannon, Director of…
Vivobarefoot Digital CX Partnership with Arvato CRM
VIVOBAREFOOT announces new digital customer experience partnership with Arvato CRM to support global expansion Global natural…
Are Virtual Assistants Part of your Contact Centre Workforce?
Are Virtual Assistants part of your contact centre workforce? Klaus Failenschmid, Head of UX at Sabio…
The Top 5 Pitfalls of Digital Transformation
Top 5 digital transformation pitfalls – Richard Farrell, Chief Innovation Officer at Netcall While 70% of…
Consumers Want Digital Interactions to Feel Like Personal Conversations
New Study Reveals That Consumers Want Digital Interactions With Brands to Feel More Like Personal Conversations…
Infobip creates AI-powered chatbot for Uber
Infobip creates AI-powered chatbot for Uber, enabling its Delhi-NCR customers to book rides via WhatsApp – The…
UK Consumers Prefer to Reach Contact Centres via WhatsApp
One in three UK consumers would prefer to reach Contact Centres via WhatsApp according to research…
What is Digital Customer Experience Management?
What is digital customer experience management? Customer experience in the contact centre is one of the…
FourNet & Digital Workforce Turbocharge the Contact Centre
FourNet and Digital Workforce turbocharge contact centre automation – Partnership offers consultancy-led industrial-scale Intelligent Automation for…
Infobip Creates a New Digital Experience for all Tennis Fans
Infobip creates a new digital experience for all tennis fans – ATP tournament Croatia Open Umag…
Infobip & Microsoft Collaborate to Enhance Digital Comms
Infobip collaborates with Microsoft to enhance digital communications – Microsoft partner Infobip’s SMS and WhatsApp solutions…
Wales Air Ambulance Partner with Arvato on Digital Transformation
Wales Air Ambulance Charity Partner with Arvato on Digital Transformation Drive Arvato CRM Solutions has been…