TTEC’s AI is Reimagining Contact Centre Learning
TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020” Award recognises TTEC’s innovative RealPlay™…
– Social Media/Digital/AI
Sustainability: Why it pays to add AI to the shopping list
AI First Aid for Busy Local Government Contact Centres
Council creating more time to look after the vulnerable
Artificial Intelligence: 3 Benefits for the Insurance Industry
How AI Can Deliver Improved CX in Your Contact Centre
How are UK Businesses Using AI to Improve CX?
Coop Sweden starts previewing Cooper An AI Virtual Assistant
5 Common Digital Transformation Pitfalls You Need to Avoid
Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre Following its recent acquisition of DVELP,…
Artificial Intelligence: First Aid for companies in challenging times
Artificial Intelligence: first aid for companies in challenging times When unexpected events occur and customer demand increases what can companies…
Would you Hand Over Data to a Contact Centre Chatbot?
Trust and Ethics: Building Transparency and Customer Confidence in AI Are our bank accounts secure? Are our homes secure? Are…
Puzzel delivers chat bot solution to insurance company If
Puzzel delivers new chat bot solution to insurance company If – The Nordic region’s largest insurance company, If, has adopted…
The Rise and Fall of the 0800 Number
The Rise and Fall of the 0800 Number in the contact centre Alan Ranger, VP Global Market Development, LivePerson “The…
Avoira Demo AI-Powered Contact Centre Solution at Expo
Business communications specialist Avoira is to showcase its unique AI-powered real-time voice analytics contact centre solution at Manchester’s Digital Transformation…
Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer experience within utility company…
LV Launch Voice Skill – Is it the End of Contact Centres?
LV= General Insurance launches industry-first voice skill – Will this mark the end of the contact centre as we know…
Preparing Your Contact Centre for a Complex 2020
Business Systems (UK) Ltd’s Scott Budding looks at major drivers of change that our industry should be getting ready for…