What Contact Centres are using to Elevate Online CX
How Contact Centres are using Voice, Video and Cobrowse to Elevate Online Customer Experience The typical contact centre setup has…
Britannic Technologies
Measuring Customer Sentiment in Contact Centres
Enghouse Sign Britannic as Authorised Partner
The World is Going Digital And There’s No Escape
Seminar: Digital Transformation In The Contact Centre
The Contact Centre: From Physical Asset to Agile Function
Britannic Technologies: Convergence Summit 2018
Top Tips for Deploying AI in Your Contact Centre
Britannic Technologies – Convergence Summit 2017
Noetica Host Toward Responsible Outbound Dialling Seminar
Noetica to Host ‘Toward Responsible Outbound Dialling’ Seminar at Britannic Technologies’ Convergence Summit 2016 17th November at Mercedes-Benz World and…
Britannic Technologies Omni-Channel Contact Centre Seminar
Join Britannic Technologies on Thursday, 15th September at Mitel’s Head Office in London for the latest update on integrated communications…
Inside Cloud Seminar hosted by Britannic Technologies
Inside Cloud Seminar hosted by Britannic Technologies Britannic Technologies invite the contract centre industry to explore how your business can…
What to Consider when Building a UC Strategy
Behind each successful UC deployment is a sound UC strategy. To pave the way for a smooth transition to a…
CX Essentials for Contact Centre Professionals
CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer Service is everyone’s job…
Britannic and Bizvu Unite the Contact Centre
Britannic and Bizvu Unite the Contact Centre – Announcing their new partnership and delivering a single view of activities Britannic…
Britannic Technologies the Next Generation Contact Centre
Britannic Technologies Unviels Next Generation Contact Centre at Customer Contact Expo 2015 – Britannic Technologies brings its Next Generation Contact…
Contact Centre – Transformational Communications Seminar
Contact Centre – Mitel Transformational Communications Seminar Wednesday 9th September 2015 Agile, flexible communications solutions enhance your business processes, customer…
Contact Centre Transform Into a Customer Experience Powerhouse
How To Transform your Contact Centre Into a Customer Experience Powerhouse – Jonathan Sharp of Britannic Technologies shares what can…
Britannic Technologies – 3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals how to find out…