The Role Of A Contact Centre Agent Post COVID
Where The Role Of A Contact Centre Agent Fits In A Post COVID World Jeremy Payne, International Vice President, Enghouse…
– COVID-19
Contact Centre Leaders say Covid-19 has changed Industry Forever
Noetica Announces New Contact Centre Deployments
Estate Agency Grows Due to Contact Centre Lockdown Strategy
Lessons Learned: Preparing the Contact Centre for a Crisis
What to Expect for CX in Contact Centres Post-COVID-19
COVID-19: How Recovery-Ready is your Contact Centre?
Contact Centres Overcome Concerns of Homeworking
How to Manage A Gradual Return To The Contact Centre
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every…
Contact Centre Supports Remotely during COVID-19
Dogs Trust Contact Centre ‘supawts’ thousands of new adopters remotely during coronavirus pandemic Players of People’s Postcode Lottery help fund…
Lockdown Sees Spike in Live Chat at Contact Centre
Lockdown Sees a Spike in Live Chat Messages at Moneypenny Contact Centre Recent Moneypenny data has revealed substantial increases in…
COVID-19 Accelerating Work Changes for Contact Centres
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres Results show most contact…
The Post Pandemic Contact Centre Will Never be the Same
The Post Pandemic Contact Centre Will Never be the Same – Mark Walton, CEO at Sensée, looks at what the…
Lessons Learned from COVID-19 for Contact Centres
Contact centre resilience – 5 lessons learned from COVID-19 In the words of Elvis, we’re ‘all shook up’. Not surprising…
Contact Centres NOT Fully Ready for Remote Working
Genesys and IST Survey Finds 71% of UK Contact Centres were NOT Fully Ready for Remote Working during COVID-19 Lockdown…
Contact Centres Overcoming Home working Concerns
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking However, implementing the right technology support is crucial…
The Challenge of Contact Centre Staff Working From Home
How to meet the challenge of an increase in contact centre staff working from home – Martin Cross, CTO at…
Now is the Time to Review COVID-19 Tech Decisions
FourNet advises contact centres ‘now is the time’ to review COVID-19 tech decisions – ‘New normal’ era of remote-working offers…