Shifting Sands of Customer Contact in a Post-Pandemic World
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
Nasstar enables Toolstation to create a secure, remote working environment Virtual contact centre deployed within 72 hours to enable staff…
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our panel of contact centre…
Is it safe to go back to the contact centre now? Should we go back? Do we need to? There…
Preparing for life after COVID-19 – Starting with your contact centre employees The global pandemic has changed the way we…
Homeworking is here to stay say top UK contact centres – New survey paints positive picture of Employee Engagement during…
Ability to Work from Anywhere a Driver for Happiness in UK Employees » Life and Work Beyond 2020 study commissioned…
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient enquiries about vaccine In…
How has COVID-19 affected your Contact Centre Operation? Your experiences would be most welcome. It’s been a challenging year across…
As the boundaries between our home and working lives blur and we adapt to longer-term home working, we become vulnerable…