Differing Pandemic Experiences Between Contact Centre Staff
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech assessment New findings from…
– COVID-19
COVID-19 Is Not An Obstacle to Customer Satisfaction
Adapting Contact Centres to COVID’s Ongoing Crisis Mode
Post-Pandemic – How will Contact Centre Culture Change?
Keeping Agents Happy & Contact Centre Running During COVID
Toolstation Virtual Contact Centre Deployed in 72 hours
Omnichannel CX in the Travel Industry During Pandemic
Is it safe to go back to the Contact Centre Now?
Preparing for life after COVID-19 – Starting with your employees
Homeworking is Here To Stay Say Top UK Contact Centres
Homeworking is here to stay say top UK contact centres – New survey paints positive picture of Employee Engagement during…
Ability to Work from Anywhere a Driver for Happiness
Ability to Work from Anywhere a Driver for Happiness in UK Employees » Life and Work Beyond 2020 study commissioned…
After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
CallCare Appointed To Manage COVID 19 Vaccination Helpline
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient enquiries about vaccine In…
How has COVID-19 affected your Contact Centre Operation?
How has COVID-19 affected your Contact Centre Operation? Your experiences would be most welcome. It’s been a challenging year across…
How to Prevent Burnout When Working From Home
As the boundaries between our home and working lives blur and we adapt to longer-term home working, we become vulnerable…
Cardiff City Council Team with Netcall to Support Test & Trace
Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts – By working with Netcall, Cardiff…
CallMiner Wins Stevie Award for Customer Support Strategies
CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19 – Community-Driven Response Uncovers Critical Insights, Drives Action to Improve…
Businesses That Stay Close to Customers will Ride out Lockdown
UK businesses that stay close to customers will be able to ride out lockdown 2.0, according to Gemma Harding from…
The New Era of the Contact Centre Post Covid
The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The workplace has changed drastically…