After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
How COVID-19 Has Impacted the Progression of Contact Centres Gary Williams, Director of Sales and Consultancy at Spitch, explores the…
Crisis, What Crisis? How Conn3ct Overcame Complex Transformation Challenges During COVID-19 At Conn3ct, our expert team solves complex transformation challenges…
The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact? The impact of COVID-19 will bring far-reaching change…
999 Contact Centre Agents handle a call every three seconds during Covid-19 peak BT’s latest 999 call handling volumes are…
Winning, losing and regaining customers in the COVID-19 era What was the impact on your customer journey in your contact…
Where The Role Of A Contact Centre Agent Fits In A Post COVID World Jeremy Payne, International Vice President, Enghouse…
89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact centre industry forever According…
Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa as well as New Projects in the US…
Estate agency grows market share thanks to safe but successful contact centre lockdown strategy Estate agency Yopa reports increased market share…
Lessons learned: preparing the contact centre for a crisis Martin Taylor, Deputy CEO at Content Guru Living and working through…