After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
– COVID-19
CallCare Appointed To Manage COVID 19 Vaccination Helpline
How has COVID-19 affected your Contact Centre Operation?
How to Prevent Burnout When Working From Home
Cardiff City Council Team with Netcall to Support Test & Trace
CallMiner Wins Stevie Award for Customer Support Strategies
Businesses That Stay Close to Customers will Ride out Lockdown
The New Era of the Contact Centre Post Covid
The Changing Consumer Behaviours in the COVID Era
How COVID-19 Has Impacted on Contact Centres
How COVID-19 Has Impacted the Progression of Contact Centres Gary Williams, Director of Sales and Consultancy at Spitch, explores the…
The Transformation Challenges During COVID-19
Crisis, What Crisis? How Conn3ct Overcame Complex Transformation Challenges During COVID-19 At Conn3ct, our expert team solves complex transformation challenges…
Are You Ready to Embrace The Post-Covid Contact Centre?
The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact? The impact of COVID-19 will bring far-reaching change…
Contact Centre Agents handle COVID-19 call every 3 seconds
999 Contact Centre Agents handle a call every three seconds during Covid-19 peak BT’s latest 999 call handling volumes are…
Winning, losing and regaining customers in the COVID-19 era
Winning, losing and regaining customers in the COVID-19 era What was the impact on your customer journey in your contact…
The Role Of A Contact Centre Agent Post COVID
Where The Role Of A Contact Centre Agent Fits In A Post COVID World Jeremy Payne, International Vice President, Enghouse…
Contact Centre Leaders say Covid-19 has changed Industry Forever
89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact centre industry forever According…
Noetica Announces New Contact Centre Deployments
Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa as well as New Projects in the US…
Estate Agency Grows Due to Contact Centre Lockdown Strategy
Estate agency grows market share thanks to safe but successful contact centre lockdown strategy Estate agency Yopa reports increased market share…
Lessons Learned: Preparing the Contact Centre for a Crisis
Lessons learned: preparing the contact centre for a crisis Martin Taylor, Deputy CEO at Content Guru Living and working through…