The Challenge of Contact Centre Staff Working From Home
How to meet the challenge of an increase in contact centre staff working from home – Martin Cross, CTO at Conn3ct explains With most employees…
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Now is the Time to Review COVID-19 Tech Decisions
How to Prepare for what’s next in the Contact Centre
Capital City College Responds to COVID-19 with Help From Puzzel
Sensée Creates Framework for Successful Homeworking
NICE inContact & Zendesk Remote Contact Centre Teams
Is Home Working A Permanent Option for Contact Centres?
Work-from-home Part of the New Normal for Contact Centres
How Contact Centres Can Prepare For The New Normal
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity by Design The capability to seamlessly shift contact centre…
Government Guidance for Contact Centres During COVID-19
Government Guidance for Contact Centres during the COVID-19 Pandemic – Download Now The Government has produced a Guidance document for UK contact centres to understand…
South Yorkshire Police Take 40,000 calls in one month
South Yorkshire Police contact centre handle more than 40,000 calls in one month SYP’s contact centre staff at Atlas Court took more than 40,000 calls…
Why Omnichannel is Vital for Public Sector Amidst COVID-19
Why an omnichannel approach is vital for the public sector amidst the COVID-19 pandemic Martin Taylor, Deputy CEO at Content Guru Recent research by Content…
Take security seriously when getting back to work
Take security seriously when getting back to work – UK companies are being urged to take security seriously in their contact centres when adapting their…
Checklist: Managing Work-from-Home Contact Centre Agents
White Papers & Guides: Checklist: Managing Work-from-Home Contact Centre Agents As your organisation navigates potential emergency situations that force agents to work from home, as…
Noetica Enable ResQ Contact Centre Agents Work From Home
Noetica’s Human Process Automation and Voice Platform Deployed in a Private Cloud Delivers Flexibility, Scalability and Home-Working for ResQ ResQ and Noetica (a British company, developing software…
How UK Contact Centres are Reacting to the threat of COVID-19
Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on how UK Contact Centres are reacting to the threat…
Team Engagement: The #1 Strategy to Maintain Motivation
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers need to step up now to save their teams…
Empowering Your Contact Centre During A Time of Instability
Empowering Your Contact Centre During A Time of Instability Scott Budding, Workforce & Process Optimisation Manager at Business Systems UK Ltd Workforce Management (WFM) is…