Shifting Sands of Customer Contact in a Post-Pandemic World
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
– COVID-19
The Impact of COVID Pandemic on Digital transformation
Flexible Working vs Hybrid Working – The Implications?
Living the Hybrid Life in the Contact Centre – 2021
Differing Pandemic Experiences Between Contact Centre Staff
COVID-19 Is Not An Obstacle to Customer Satisfaction
Adapting Contact Centres to COVID’s Ongoing Crisis Mode
Post-Pandemic – How will Contact Centre Culture Change?
Keeping Agents Happy & Contact Centre Running During COVID
Toolstation Virtual Contact Centre Deployed in 72 hours
Nasstar enables Toolstation to create a secure, remote working environment Virtual contact centre deployed within 72 hours to enable staff…
Omnichannel CX in the Travel Industry During Pandemic
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our panel of contact centre…
Is it safe to go back to the Contact Centre Now?
Is it safe to go back to the contact centre now? Should we go back? Do we need to? There…
Preparing for life after COVID-19 – Starting with your employees
Preparing for life after COVID-19 – Starting with your contact centre employees The global pandemic has changed the way we…
Homeworking is Here To Stay Say Top UK Contact Centres
Homeworking is here to stay say top UK contact centres – New survey paints positive picture of Employee Engagement during…
Ability to Work from Anywhere a Driver for Happiness
Ability to Work from Anywhere a Driver for Happiness in UK Employees » Life and Work Beyond 2020 study commissioned…
After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
CallCare Appointed To Manage COVID 19 Vaccination Helpline
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient enquiries about vaccine In…
How has COVID-19 affected your Contact Centre Operation?
How has COVID-19 affected your Contact Centre Operation? Your experiences would be most welcome. It’s been a challenging year across…
How to Prevent Burnout When Working From Home
As the boundaries between our home and working lives blur and we adapt to longer-term home working, we become vulnerable…