How COVID-19 Has Impacted on Contact Centres
How COVID-19 Has Impacted the Progression of Contact Centres Gary Williams, Director of Sales and Consultancy at Spitch, explores the…
– COVID-19
The Transformation Challenges During COVID-19
Are You Ready to Embrace The Post-Covid Contact Centre?
Contact Centre Agents handle COVID-19 call every 3 seconds
Winning, losing and regaining customers in the COVID-19 era
The Role Of A Contact Centre Agent Post COVID
Contact Centre Leaders say Covid-19 has changed Industry Forever
Noetica Announces New Contact Centre Deployments
Estate Agency Grows Due to Contact Centre Lockdown Strategy
Lessons Learned: Preparing the Contact Centre for a Crisis
Lessons learned: preparing the contact centre for a crisis Martin Taylor, Deputy CEO at Content Guru Living and working through…
What to Expect for CX in Contact Centres Post-COVID-19
What to expect for Contact Centre CX post-COVID-19 Ryan Lester, Senior Director of Customer Experience Technologies, LogMeIn As government restrictions…
COVID-19: How Recovery-Ready is your Contact Centre?
How recovery-ready is your contact centre? As lockdown gradually begins to ease, many of us are anticipating how to safely…
Contact Centres Overcome Concerns of Homeworking
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking – resulting in a hybrid workforce However, implementing…
How to Manage A Gradual Return To The Contact Centre
How To Manage A Gradual Return To The contact centre with Workforce Planning – Scott Budding of Business Systems looks…
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every…
Contact Centre Supports Remotely during COVID-19
Dogs Trust Contact Centre ‘supawts’ thousands of new adopters remotely during coronavirus pandemic Players of People’s Postcode Lottery help fund…
Lockdown Sees Spike in Live Chat at Contact Centre
Lockdown Sees a Spike in Live Chat Messages at Moneypenny Contact Centre Recent Moneypenny data has revealed substantial increases in…
COVID-19 Accelerating Work Changes for Contact Centres
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres Results show most contact…
The Post Pandemic Contact Centre Will Never be the Same
The Post Pandemic Contact Centre Will Never be the Same – Mark Walton, CEO at Sensée, looks at what the…