Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts – By…
Category: – COVID-19
CallMiner Wins Stevie Award for Customer Support Strategies
CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19 – Community-Driven Response Uncovers Critical Insights,…
Businesses That Stay Close to Customers will Ride out Lockdown
UK businesses that stay close to customers will be able to ride out lockdown 2.0, according…
The New Era of the Contact Centre Post Covid
The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The…
The Changing Consumer Behaviours in the COVID Era
– Vonage: Businesses Must Become Agile, Adapt Quickly to Pandemic-Related Changes in Customer Preferences to Enhance…
How COVID-19 Has Impacted on Contact Centres
How COVID-19 Has Impacted the Progression of Contact Centres Gary Williams, Director of Sales and Consultancy…
The Transformation Challenges During COVID-19
Crisis, What Crisis? How Conn3ct Overcame Complex Transformation Challenges During COVID-19 At Conn3ct, our expert team…
Are You Ready to Embrace The Post-Covid Contact Centre?
The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact? The impact of COVID-19…
Contact Centre Agents handle COVID-19 call every 3 seconds
999 Contact Centre Agents handle a call every three seconds during Covid-19 peak BT’s latest 999…
Winning, losing and regaining customers in the COVID-19 era
Winning, losing and regaining customers in the COVID-19 era What was the impact on your customer…
The Role Of A Contact Centre Agent Post COVID
Where The Role Of A Contact Centre Agent Fits In A Post COVID World Jeremy Payne,…
Contact Centre Leaders say Covid-19 has changed Industry Forever
89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact…
Noetica Announces New Contact Centre Deployments
Noetica Announces Contact Centre Deployments in the UK, Ireland and South Africa as well as New…
Estate Agency Grows Due to Contact Centre Lockdown Strategy
Estate agency grows market share thanks to safe but successful contact centre lockdown strategy Estate agency…
Lessons Learned: Preparing the Contact Centre for a Crisis
Lessons learned: preparing the contact centre for a crisis Martin Taylor, Deputy CEO at Content Guru…
What to Expect for CX in Contact Centres Post-COVID-19
What to expect for Contact Centre CX post-COVID-19 Ryan Lester, Senior Director of Customer Experience Technologies,…
COVID-19: How Recovery-Ready is your Contact Centre?
How recovery-ready is your contact centre? As lockdown gradually begins to ease, many of us are…
Contact Centres Must Overcome Concerns of Homeworking
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking – resulting in a…
How to Manage A Gradual Return To The Contact Centre
How To Manage A Gradual Return To The contact centre with Workforce Planning – Scott Budding…