Webinar: A Smarter Future Using Automation
Contact Centre Webinar: Accelerating a smarter future using automation. SVL Business Solutions – Thursday 25 June 11.am to 12noon. Automation…
SVL Business Solutions
Contact Centre Webinar: Planning for the New Norm
Be Mindful of Scammers During COVID-19 Crisis
Expert offers help to Contact Centres preparing for COVID-19
SVL announces partnership with The Modular Analytics Company
SVL Announce Partnership with Inspire Customer Contact Partnership
SVL Announce Partnership with Agile Business Process
Gala Technology partners with SVL Business Solutions
Seminar – Employee Engagement in Contact Centres
Contact Centre 2019 – It’s The Year of the Cloud!
Contact Centre 2019 – the Year of the Cloud! Paul Gray, Marketing Manager at SVL Business Solutions gazes into his…
Voice Biometrics for Authentication – The Truth
This week has seen two highly publicised incidents where contact centres have refused service to people in the UK. In…
SVL: The Case for Speech Analytics in the SME
Over the last 5 years, advances in technology and the move to the Cloud has made advanced contact centre applications…
SVL Business: PULL OVER – We’re the Real-time Police!
I started my career in resource planning, not quite at the time when you had to use string and a…
Managing Legacy Data – Avoiding a Toxic Shock
GDPR has led to many issues around the storage of data. SVL Director, Peter Gough, discusses its impact on the…
Apprentice to Troubleshooter for Banking Giants & Local Council
Spark of Genius – “From Apprentice to troubleshooter for banking giants and his local council.” Ewan Spark (19) from Whitehills…
RevolutionCloud Revolutionises How Contact Centres Use technology
RevolutionCloud revolutionises how contact centres acquire and use technology SVL Business Solutions, the UK’s most experienced provider of multimedia interaction…
SVL Business Solutions Makes Senior Appointments
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Catriona…
SVL Business Expand Workforce Management Team
SVL Business Solutions Expands Workforce management Team with appointment of Industry Specialist SVL Business Solutions, the UK’s most experienced provider…
Liquid Voice – Next Generation Speech Transcription Solution
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of…