Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all…
Enghouse Interactive
Delivering Customer Service in the Digital Age
Enghouse Showcase Omni-Channel Contact Centres
Delivering Customer Service in the Digital Age
AI and Robots Hold Key to Transform Customer Service
Flexible Working – How Contact Centres Can Benefit
Agents Prepare To Work In Automated Contact Centres
Bringing Customer Service Into The Digital Age
365IT Achieves Gold Status as Enghouse Interactive Partner
How Collaboration Tools are Transforming Customer Service
“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service in the contact centre by…
Why Collaboration is Key for the Contact Centre
“Don’t Believe the Hype” – Why Collaboration is Key for the Contact Centre Gary Bennett, Channel Sales Director, UK &…
Enghouse Sign Britannic as Authorised Partner
Enghouse Interactive Signs Britannic Technologies as Authorised Partner – An alliance focused on delivering omni channel contact centre and communication…
Enghouse Systems Acquires ProOpti AB
Acquisition of ProOpti AB expands Enghouse Interactive contact centre product portfolio Enghouse Systems Limited have announced today (14th February 2019)…
Eliminating Nuisance Calls: Tips to Stay Compliant
Eliminating Nuisance Calls – Top Tips to Stay Compliant in your contact centre by Niels Richthof, product manager, Enghouse Interactive….
Removing Consumer Frustration from the Contact Centre Experience
Removing Consumer Frustration from the Contact Centre Experience – Jeremy Payne, International VP Marketing, Enghouse Interactive A growing number of…
ChatBots & AI – Is there really a place for them in Contact Centres?
ChatBots & AI – Is there really a place for them in Contact Centres? Hype or reality the world is…
Enghouse Helps NCH Keep Tenants in the Picture
How the Enghouse Interactive Communications Centre helps Nottingham City Homes Keep Tenants in the Picture Nottingham City Homes is an…
Enghouse CCSP Platform Helps GCI Deliver Omni-channel Contact Centre
Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud Housing and homelessness charity, Shelter, take…
A Military Mindset Can Drive Contact Centre Success
“Collaboration is the Key” – How a Military Mindset Can Drive Communications and Contact Centre Success by Jeremy Payne, International…