Why Collaboration is Key for the Contact Centre
“Don’t Believe the Hype” – Why Collaboration is Key for the Contact Centre Gary Bennett, Channel Sales Director, UK &…
Enghouse Interactive
Enghouse Sign Britannic as Authorised Partner
Enghouse Systems Acquires ProOpti AB
Eliminating Nuisance Calls: Tips to Stay Compliant
Removing Consumer Frustration from the Contact Centre Experience
ChatBots & AI – Is there really a place for them in Contact Centres?
Enghouse Helps NCH Keep Tenants in the Picture
Enghouse CCSP Platform Helps GCI Deliver Omni-channel Contact Centre
A Military Mindset Can Drive Contact Centre Success
What does GDPR Really Mean for my Contact Centre Operations?
The new European General Data Protection Regulation (GDPR) will come into force across the EU on 25 May 2018. With…
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns user experience across portfolio;…
Building a Powerful Sense of Team in the Contact Centre
“Building a Powerful Sense of Team” – How an SAS Mindset Can Help Businesses Survive and Thrive in the Tough…
Enghouse Interactive Signs activereach® as an Authorised Partner
Enghouse Interactive Signs activereach® as an Authorised Partner – Reseller brings breadth of experience & expertise in Enghouse technology and…
Enghouse Interactive Contact Centre Predictions For 2018
2017 is rapidly drawing to a close and our attentions are now turning to the year ahead and what it…
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la même chose, (the more…
Costs Down, Customer Satisfaction Up at Sedgemoor Council
Sedgemoor District Council has transformed its customer service thanks to Enghouse Interactive Communications Centre and Microsoft Skype for Business. Since…
Resellers & Distributors Showcase Contact Centre Solutions at CX17
Leading Communication Resellers and Distributors Showcase Contact Centre Solutions Success at CX17 Annual Enghouse Interactive event brings together key industry…
Analysts Debate ‘the Future of Customer Experience’ at CX17
Analysts to Debate ‘the Future of Customer Experience’ at CX17 – Enghouse Interactive brings together the ‘best of the best’…
Enghouse Interactive Helps Navigate the Digital Divide at CX17
Enghouse Interactive Helps Navigate the Digital Divide at CX17 Customer Experience Event Enghouse Interactive today announced its CX17 customer experience…