3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…
“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…
How can retail contact centres get ahead of the Black Friday and Christmas rush Gary Bennett, VP UKI/MEA/Northern Europe at…
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud helps facilitate customer migration…
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive This year, like many…
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management right is one of…
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact centre – Sovereign Housing…
Edwardian Hotels, one of the leading luxury hotel and hospitality brands in the UK, will describe how they successfully evolved…
Gate-crashers at the party’ – A third of contact centre professionals highlight ‘security breaches’ among their biggest video call challenges…
Switching up the contact centre business model from cost centre to revenue driver Steve Nattress, Product Director, Enghouse Interactive Over…
Nine out of ten contact centre professionals set to leave their jobs in 2021 Survey highlights nearly half of contact…
Majority of UK businesses now using an office collaboration tool Enghouse Interactive survey reveals 57% of UK businesses are using…