Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International VP, Enghouse Interactive Needs…
Enghouse Interactive
Contact Centre Agent Wellbeing in the Hybrid Workplace
Microsoft and Salesforce Join Enghouse Interactive Roundtable to Discuss Agent Wellbeing in the Hybrid Workplace Opportunity to hear from experts…
Enghouse Customer Service Challenge with Free 30-day Trial
Enghouse Interactive’ lays down customer service challenge with free 30-day software trial Giving contact centres the chance to get their…
Hybrid working in a Cloud Contact Centre integrated with Microsoft Teams
Enghouse Interactive Webinar when Microsoft, Hitachi ABB Power Grids and Enghouse Interactive present a real-life success story of moving to…
Contact Centre Solution Achieves Microsoft Certification
Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme Leading contact centre solution certified to ‘test…
How Teams Can Take Customer Experience to the next level
Enghouse Interactive and Microsoft join forces to host webinar on how Teams can take customer experience to the next level…
Enghouse Interactive Helps Council Solve Resident Queries
Enghouse Interactive helps Mayo County Council contact centre solve resident queries more effectively Mayo County Council is a local authority…
Evros signs Agreement with Enghouse to strengthen Contact Centre Offering
Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses Integration of Communications Center solution…
Enghouse Interactive Promotes Node4 to Silver Partner Status
Enghouse Interactive Promotes Node4 to Silver Partner Status Achievement based on subsidiary, N4Engage’s success in selling Enghouse Interactive contact centre…
The Role Of A Contact Centre Agent Post COVID
Where The Role Of A Contact Centre Agent Fits In A Post COVID World Jeremy Payne, International Vice President, Enghouse…
Enghouse Release Proteus Call Accounting
Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams New functionality helps businesses manage and maintain their transition to…
Tips for Moving Your Contact Centre to the Cloud
Moving Your Contact Centre to the Cloud – Six Tips to Ensure Success Jeremy Payne, VP of Alliances, Enghouse Interactive…
Enghouse Signs Partnership Agreement with converse360
Enghouse Interactive Signs Partnership Agreement with converse360 – Strategic Alliance Focused on Product Integration as well as Contact Centre Sales…
How UK Contact Centres are Reacting to the threat of COVID-19
Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on how UK Contact Centres…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today by Jeremy Payne, VP of Product…
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to support each other right…
UK Businesses Struggling to Meet Customer Expectations
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer email queries are answered…
Enghouse Interactive’s Working From Home – Try Vidyo for Free
Your Free Trial – Real-Time Video Communication Platform To support your business in a time when travel is to be…
Multi-Generational Consumer Demands in Contact Centres
Meeting Multi-generational Consumer Demands – Jeremy Payne, VP of Alliances, Enghouse Interactive, discusses how your contact centre should address all…