Add Value to CX with your Contact Centre – 89% of companies expect that customer experience will be their primary basis for competition – Gartner
With customer expectations always rising, we look at how your contact centre can be turned into a customer experience powerhouse. The focus on the shift to digital lies at the forefront of this basis for competition, so our white paper explores why and how new ways of working and innovative technology solutions can add value.
– Key trends for the next five years within the contact centre
– How contact centres are evolving now
– Best practice advice
– How new technologies add value to the CX
– Automation, gamification, inbox management, managing customer data and dashboards within the contact centre
To download the whitepaper Click Here
Britannic Technologies is an award-winning specialist in voice communications, systems integration and managed services with over 30 years’ experience in telecommunications. Its technical expertise and consultative approach has helped hundreds of midsized UK businesses with their digital transformation.
Working with customers to understand their business goals, processes and culture, Britannic develop digital strategies, tailored to each client’s needs. As leaders in innovation, Britannic is proud to bring disruptive technologies, such as artificial intelligence, web real time communications and robotic automation processing to customers.
Britannic partners with industry-leading vendors such as Mitel, Avaya, Microsoft, Red Box, ComputerTel and Bizvu. Trailfinders, North Herts District Council, Markerstudy Group and the Kennel Club are just a few of the customers that have transformed their contact centres with Britannic.
For additional information on Britannic Terchnologies view their Company Profile