Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK.
Britannic Technologies is a value-added reseller with a difference. We are a highly knowledgeable team of approachable, long-serving experts specialising in business communications, contact centre, unified communications, networking, automation and systems integration. We go the extra mile to create value, mitigate risk and manage change effectively, building strong relationships based on trust.
We collaborate with customers and class-leading partners to innovate and add value, achieving excellence in everything we do. Working in partnership with customers to understand their business goals, processes and culture, we develop change strategies and underpinning technology solutions, tailored to each client’s needs. As leaders in innovation, we are proud to bring disruptive technologies, such as artificial intelligence, web real time communications and business process automation to customers.
Britannic partners with industry-leading vendors such as Mitel, Five9, Avaya, 8×8, Bizvu, Calabrio, AudioCodes, Microsoft and Red Box.
Trailfinders, North Herts District Council, Markerstudy Group, Advance Housing & Support and Queen Mary University of London are just a few of the customers that have transformed their business with Britannic.
Britannic Streamline Breast Cancer Now’s Telephony
Britannic Streamline Breast Cancer Now’s Telephony - Ensuring Customers Always Get Through First Time to their Contact Centre When Breast Cancer Care merged with Breast Cancer Now they selected Britannic to merge the two telephony systems together to streamline calls and operations. Coincidentally Breast Cancer Care already used Mitel IP...
Britannic Named Supplier on Crown Commercial Service’s Network Services
Britannic Named Supplier on Crown Commercial Service’s Network Services 3 Framework Facilitating the Procurement of UC, CC and CPaaS Solutions to the Public Sector Britannic, award-winning specialists in business communications, systems integration, digital transformation, and managed services, have announced it has been named as a supplier on Crown Commercial Service’s...
Contact Centre Interview: Jonathan Sharp – CEO, Britannic
Contact Centre Interview: Jonathan Sharp - CEO, Britannic The contact centre industry is changing at a fast pace with more and more focus being placed on the 'Customer Experience' - we asked Jonathan about the challenges facing the industry, where it is heading and what it will look like in...
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services - In the light of Mental Health Week (May 15th - May 21st 2023) Jonathan Sharp, CEO, Britannic discuss how AI can help transform access to the services available. The UK is grappling with a mental health crisis with 8 million people waiting...
Company Profile: Britannic
Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK. Britannic Technologies is a value-added reseller with a difference. We are a highly knowledgeable team of approachable, long-serving experts specialising in business communications, contact...
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8x8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents and tenants with new video engagement tool Britannic Technologies, specialists in business communications and digital transformation services, have announced that they have won a tender to supply Plus Dane Housing, a housing association, with...
Sky’s the limit for Britannic’s SIP netX2
Britannic, specialists in business communications, managed services and digital contact centre solutions today announced they are extending the capabilities of their SIP service netX2 to include direct routing of calls into leading platforms such as Microsoft Teams, Five9, Google,Mitel and Avaya. This enables companies to integrate next generation technologies such...
Southway Housing Get Britannic Contact Centre Solution
Southway Housing Trust get Personal with Britannic Contact Centre Solution Britannic Technologies, specialists in business communications and managed services, have announced that they will supply Southway Housing Trust with a cloud-based telephony and multi-media contact centre solution from 8x8. This UCaaS solution fully integrates with Microsoft Teams and Office 365....
Peabody Housing Reduce Emails by 30% with INBOX
Peabody Housing Association Reduce Emails to its contact centre agents by 30% with INBOX Peabody Housing Association have reduced their daily emails by 30% saving agents up to 40 hours a day with the Bizvu INBOX digital interactions solution from Britannic Technologies. The housing association is responsible for over 67,000...
Thrive Homes Thrive with Britannic Contact Centre Solution
Britannic Technologies, specialists in business communications and managed services, have announced that they will supply Thrive Homes, a housing association with a cloud based omnichannel contact centre from Five9. Thrive own and manage over 5,000 homes throughout Hertfordshire, Bedfordshire Buckinghamshire and Oxfordshire delivering much-needed homes for social and affordable rent,...
95% Cost Savings to Your Contact Centre with AI & Automation
Deliver 95% Cost Savings to Your Contact Centre with AI and Automation with Britannic Technologies Britannic Technologies will be presenting at Call and Contact Centre Expo 2021 on how to build an effective customer interaction suite with automation and AI technology. You will gain insight on how to modernise your...
Britannic Technologies Announces Partnership with Five9
Britannic Technologies Announces Partnership with Five9 Britannic Technologies have announced a strategic partnership with Five9, a leading global provider of the intelligent cloud contact centre, as part of its leading ecosystem of technology partners. Britannic Technologies is a longstanding key player in the contact centre industry and this partnership elevates...
Add Value to Customer Experience with your Contact Centre
Add Value to CX with your Contact Centre - 89% of companies expect that customer experience will be their primary basis for competition – Gartner With customer expectations always rising, we look at how your contact centre can be turned into a customer experience powerhouse. The focus on the shift...
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a contact centre, telephony and a business continuity network to the housing association, South Liverpool Homes (SLH). SLH is a housing association that manages around 3,700 homes in South Liverpool. They are much more than...
Britannic Technologies Launch Free INBOX Software & Support
Britannic Technologies Launch Free INBOX Software & Support during COVID-19 Pandemic Britannic Technologies, have announced they will be offering free software and support to help contact centres, companies and organisations manage unprecedented levels of digital interactions during the COVID-19 pandemic. Jonathan Sharp, Director, Britannic Technologies commented, “A lot of public...
Unleash Workforce Potential In Your Contact Centre
Unleash your workforce potential in your contact centre with Britannic Technologies' REWARDS Britannic Technologies solution REWARDS will enable you to set appropriate targets for all staff in the contact centre. It will reduce staff turnover, increase your chances of recruiting and retaining talent and improve the customer experience. Host tournaments,...
Britannic Technologies on Network Services 2 for Contact Centre Solutions
Britannic Technologies announced it has been awarded a place on the Crown Commercial Service’s (CCS) Network Services 2 framework for its contact centre solutions (lot 13). Network Services 2 is a procurement platform to facilitate sales between the public sector and IT suppliers. Public Sector buyers can be assured they...
What Contact Centres are using to Elevate Online CX
How Contact Centres are using Voice, Video and Cobrowse to Elevate Online Customer Experience The typical contact centre setup has remained incredibly stable for decades. Customers have a query, they get in touch with the company through traditional channels, they speak with a knowledgeable representative and their problem is resolved....
Measuring Customer Sentiment in Contact Centres
Monitoring and Measuring Customer Sentiment in the Contact Centre Daisy Shevlin, Marketing Content Executive at Britannic Technologies Digital transformation is changing services and products to simplify and augment the customer journey, and identify the sentiments of conversations. Here are the tools you can utilise to monitor and measure customer sentiment...
Enghouse Sign Britannic as Authorised Partner
Enghouse Interactive Signs Britannic Technologies as Authorised Partner - An alliance focused on delivering omni channel contact centre and communication solutions for Microsoft, Skype For Business customers Enghouse Interactive has signed award-winning systems integrator and managed services provider, Britannic Technologies as a member of its EMEA partner programme. The agreement...
The World is Going Digital And There’s No Escape
The world is going digital. And there’s no escaping it. Disruptive times lay ahead. And for those willing thrive with the changing times, there’s the chance to lead markets and be the disruptor in their industry. Digital Transformation is the word on everyone’s lips, but what does it mean, really?...
Seminar: Digital Transformation In The Contact Centre
Digital Transformation is happening all around us and in the contact centre in particular. New applications spring up daily. How can you best accommodate self-service, social media integration, AI, automated communications, back office integration, flexible working, channel of choice, voice-activated IVRs and so much more that is yet to come?...
The Contact Centre: From Physical Asset to Agile Function
We’ve spoken a lot recently about technologies that are shaping the customer experience and helping to build the contact centre of the future. But, let’s strip it back to basics. What about the physical business asset that is the contact centre? We’re talking foundations, bricks & mortar (and yes, that...
Britannic Technologies: Convergence Summit 2018
Convergence Summit 2018: Digital Transformation doesn’t work unless you do. Luckily, you don’t have to go it alone. Convergence Summit brings together IT and Business Leaders that want to crack innovation and build the digital future of their companies! In a single day conference, you’ll understand how to overcome road...
Top Tips for Deploying AI in Your Contact Centre
Top Tips for Deploying AI in Your Contact Centre - Jonathan Sharp, Director, Britannic Technologies Artificial Intelligence (AI) has been around for years but has recently started to gain traction in the contact centre industry. Gartner forecasts that by 2022, 30% of customer service experiences will be handled by conversational...
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