Britannic Technologies, a UK-based systems integrator and managed service provider, today announced it has been awarded Contact Centre Specialisation Partner status in Mitel’s prestigious Global Partner Programme. Recognising partners for demonstrating advanced expertise, sustained customer impact and leadership in strategic markets and emerging technologies.
Today’s technology market is increasingly difficult to navigate, with new technologies emerging alongside compliance, regulatory, and cybersecurity demands. The Mitel Global Partner Programme reassures customers that they are working with trusted experts who will mitigate risks and work closely with them to design and deploy innovative, secure, seamlessly integrated solutions alongside Mitel that deliver real value.
To achieve the accreditation, Britannic met a strict, specialised set of criteria, earning its award for expertise, customer success, technical capabilities, and commitment to Mitel and its customers.
Jonathan Sharp, CEO at Britannic, commented,
“We are delighted to have been awarded Mitel’s Contact Centre Specialist partner status. Our long-standing partnership with Mitel spans over 24 years and is a testament to our shared values and success; this accolade reinforces our trust and expertise in the contact centre industry.
The customer experience industry is eager to power up and transform its services for agents and customers with our latest innovative AI solutions, taking customer experience to the next level by translating calls in real-time, so language is never a barrier. The Call Branding and Messaging solution stops scammers and fraudulent communications that are currently costing the UK billions per year.
Our AI-driven solutions alongside Mitel’s telephony and contact centre solutions provide a platinum level of customer experience, enabling customers to improve operational efficiencies, streamline workflows, and improve the agent and customer experience. All resulting in higher revenues, happier, more loyal customers, and delivering a competitive advantage.”
Stuart Aldridge, Head of UK, Ireland & South Africa, Mitel, commented,
“Britannic’s Contact Centre Specialisation is a well-deserved recognition of the expertise, dedication and customer focus the team has consistently demonstrated over many years.”
“We are proud of the long-standing relationship we have built together and of what we continue to achieve through our collaboration. This specialisation not only reflects Britannic’s deep capabilities in contact centre solutions, but also the commitment at the heart of the Mitel Global Partner Program to recognise partners whose expertise and shared focus on customer success help organisations modernise their communications with confidence,”
Britannic Technologies is a UK-based systems integrator, technology innovator, managed services provider and outcome-focused transformation partner, trusted by organisations across the public and private sectors.
With more than 40 years of experience, Britannic designs, integrates, delivers and manages communications, customer experience, AI, networking and cyber security solutions that connect people, processes and data. Through a consultative, outcome-led approach, Britannic helps organisations improve customer experience, increase operational efficiency, strengthen resilience and accelerate digital transformation.
Through its UK-hosted communications platforms, managed services expertise and proprietary NetX technology, Britannic enables organisations to modernise operations while maintaining security, resilience, compliance and operational control required for business-critical environments.
Supporting public cloud, private cloud and hybrid deployment models, Britannic provides the flexibility and operational support organisations need to achieve their strategic objectives
For additional information on Britannic view their Company Profile
