Add Value to Customer Experience with your Contact Centre
Add Value to CX with your Contact Centre – 89% of companies expect that customer experience will be their primary…
Britannic Technologies
Reducing Costs and Improving CX in Local Government
Reducing Costs and Improving Customer Experience in Local Government Throughout the webinar we’ll consider how local government organisations can reduce…
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a contact centre, telephony and…
Britannic Technologies Launch Free INBOX Software & Support
Britannic Technologies Launch Free INBOX Software & Support during COVID-19 Pandemic Britannic Technologies, have announced they will be offering free…
Unleash Workforce Potential In Your Contact Centre
Unleash your workforce potential in your contact centre with Britannic Technologies’ REWARDS Britannic Technologies solution REWARDS will enable you to…
Britannic Technologies on Network Services 2 for Contact Centre Solutions
Britannic Technologies announced it has been awarded a place on the Crown Commercial Service’s (CCS) Network Services 2 framework for…
What Contact Centres are using to Elevate Online CX
How Contact Centres are using Voice, Video and Cobrowse to Elevate Online Customer Experience The typical contact centre setup has…
Measuring Customer Sentiment in Contact Centres
Monitoring and Measuring Customer Sentiment in the Contact Centre Daisy Shevlin, Marketing Content Executive at Britannic Technologies Digital transformation is…
Enghouse Sign Britannic as Authorised Partner
Enghouse Interactive Signs Britannic Technologies as Authorised Partner – An alliance focused on delivering omni channel contact centre and communication…
The World is Going Digital And There’s No Escape
The world is going digital. And there’s no escaping it. Disruptive times lay ahead. And for those willing thrive with…
Seminar: Digital Transformation In The Contact Centre
Digital Transformation is happening all around us and in the contact centre in particular. New applications spring up daily. How…
The Contact Centre: From Physical Asset to Agile Function
We’ve spoken a lot recently about technologies that are shaping the customer experience and helping to build the contact centre…
Britannic Technologies: Convergence Summit 2018
Convergence Summit 2018: Digital Transformation doesn’t work unless you do. Luckily, you don’t have to go it alone. Convergence Summit…
Britannic Technologies – Convergence Summit 2017
Britannic Technologies – Convergence Summit 2017 Join 300 UK technology and business leaders at Convergence Summit and learn how you…
Noetica Host Toward Responsible Outbound Dialling Seminar
Noetica to Host ‘Toward Responsible Outbound Dialling’ Seminar at Britannic Technologies’ Convergence Summit 2016 17th November at Mercedes-Benz World and…
Britannic Technologies Omni-Channel Contact Centre Seminar
Join Britannic Technologies on Thursday, 15th September at Mitel’s Head Office in London for the latest update on integrated communications…
Inside Cloud Seminar hosted by Britannic Technologies
Inside Cloud Seminar hosted by Britannic Technologies Britannic Technologies invite the contract centre industry to explore how your business can…
What to Consider when Building a UC Strategy
Behind each successful UC deployment is a sound UC strategy. To pave the way for a smooth transition to a…
CX Essentials for Contact Centre Professionals
CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer Service is everyone’s job…