Measuring Customer Sentiment in Contact Centres
Monitoring and Measuring Customer Sentiment in the Contact Centre Daisy Shevlin, Marketing Content Executive at Britannic Technologies Digital transformation is…
Britannic Technologies
Enghouse Sign Britannic as Authorised Partner
Enghouse Interactive Signs Britannic Technologies as Authorised Partner – An alliance focused on delivering omni channel contact centre and communication…
The World is Going Digital And There’s No Escape
The world is going digital. And there’s no escaping it. Disruptive times lay ahead. And for those willing thrive with…
The Contact Centre: From Physical Asset to Agile Function
We’ve spoken a lot recently about technologies that are shaping the customer experience and helping to build the contact centre…
Britannic Technologies: Convergence Summit 2018
Convergence Summit 2018: Digital Transformation doesn’t work unless you do. Luckily, you don’t have to go it alone. Convergence Summit…
Britannic Technologies – Convergence Summit 2017
Britannic Technologies – Convergence Summit 2017 Join 300 UK technology and business leaders at Convergence Summit and learn how you…
Britannic Technologies Omni-Channel Contact Centre Seminar
Join Britannic Technologies on Thursday, 15th September at Mitel’s Head Office in London for the latest update on integrated communications…
CX Essentials for Contact Centre Professionals
CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer Service is everyone’s job…
Britannic Technologies the Next Generation Contact Centre
Britannic Technologies Unviels Next Generation Contact Centre at Customer Contact Expo 2015 – Britannic Technologies brings its Next Generation Contact…
Contact Centre Transform Into a Customer Experience Powerhouse
How To Transform your Contact Centre Into a Customer Experience Powerhouse – Jonathan Sharp of Britannic Technologies shares what can…
Britannic Technologies – 3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals how to find out…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on the take up of…
Britannic Technologies and Customer Experience Foundation join Forces
Britannic Technologies and Customer Experience Foundation join Forces Helping Contact Centres Improve their Customer Experience Strategies Britannic Technologies, an award…