Reducing Costs and Improving CX in Local GovernmentTOPICS:Britannic TechnologiesCall CentreContact Centre 24 June 2020Reducing Costs and Improving Customer Experience in Local GovernmentThroughout the webinar we’ll consider how local government organisations can reduce their costs and rapidly manage digital interactions during the challenging period ahead post-lockdown. From self-service, to automation, to creating seamless journeys across a variety of digital channels we will demonstrate how digital transformation can help you thrive in the new normal. Plus, a look further into the future with the use of IoT technologies and how they can help councils protect assets and leverage more data for example.Our speakers will draw on best practice examples, demos of the technology in action and case studies from customers in your sector. So that this webinar as useful as possible for building a business case for leveraging more digital technologies!Agenda:12:00 – Introduction from Britannic Technologies and Mitel Jonathan Sharp, Britannic Technologies12:05 – Observations & drivers for change in Local GovernmentAlison Brewer, Mitel 12:15 – Reduce costs and improve CXJonathan Sharp, Britannic Technologies12:25 – Digital demoGillan Ide, Britannic Technologies12:35 – The integrated worldMark Anderson, Mitel12:45 – IoT demoGillan Ide, Britannic Technologies 12:55 – Q&A13:10 – Close To register for this Webinar, 8th July 2020 – 12.00 to 13.00 Click HereBritannic Technologies is an award-winning specialist in voice communications, systems integration and managed services with over 30 years’ experience in telecommunications. Its technical expertise and consultative approach has helped hundreds of midsized UK businesses with their digital transformation.Working with customers to understand their business goals, processes and culture, Britannic develop digital strategies, tailored to each client’s needs. As leaders in innovation, Britannic is proud to bring disruptive technologies, such as artificial intelligence, web real time communications and robotic automation processing to customers.For additional information on Britannic Technologies view their Company ProfileShare this...TwitterLinkedinemailPrintRelated News & Information: Britannic Technologies: Convergence Summit 2018 The Contact Centre: From Physical Asset to Agile Function Enghouse Sign Britannic as Authorised Partner Britannic Technologies on Network Services 2 for Contact Centre Solutions South Liverpool Homes Contact Centre is as Safe as Houses