Reducing Costs and Improving CX in Local Government

Reducing Costs and Improving Customer Experience in Local Government

Throughout the webinar we’ll consider how local government organisations can reduce their costs and rapidly manage digital interactions during the challenging period ahead post-lockdown. From self-service, to automation, to creating seamless journeys across a variety of digital channels we will demonstrate how digital transformation can help you thrive in the new normal. Plus, a look further into the future with the use of IoT technologies and how they can help councils protect assets and leverage more data for example.

Our speakers will draw on best practice examples, demos of the technology in action and case studies from customers in your sector. So that this webinar as useful as possible for building a business case for leveraging more digital technologies!

Agenda:

12:00 – Introduction from Britannic Technologies and Mitel

 Jonathan Sharp, Britannic Technologies

12:05 – Observations & drivers for change in Local Government

Alison Brewer, Mitel 

12:15 – Reduce costs and improve CX

Jonathan Sharp, Britannic Technologies

12:25 – Digital demo

Gillan Ide, Britannic Technologies

12:35 – The integrated world

Mark Anderson, Mitel

12:45 – IoT demo

Gillan Ide, Britannic Technologies

12:55 – Q&A

13:10 – Close

 

 

To register for this Webinar, 8th July 2020 – 12.00 to 13.00 Click Here

Britannic Technologies is an award-winning specialist in voice communications, systems integration and managed services with over 30 years’ experience in telecommunications. Its technical expertise and consultative approach has helped hundreds of midsized UK businesses with their digital transformation.

Working with customers to understand their business goals, processes and culture, Britannic develop digital strategies, tailored to each client’s needs. As leaders in innovation, Britannic is proud to bring disruptive technologies, such as artificial intelligence, web real time communications and robotic automation processing to customers.

For additional information on Britannic Technologies view their Company Profile