Events

Around 80% of consumers now use social media to engage with brands including for questions, complaints, and support and many expect a response the same day. Every post, comment, or DM is a public opportunity to impress customers or risk frustrating them.

For contact centres and customer service teams, social media has become an essential channel for managing customer conversations. This course can help how your team responds and how this can build trust, strengthen loyalty, and turn complaints into advocacy or the opposite if handled poorly.

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