11 Jun
09:00 AM
Until
11 Jun, 12:00 PM
3h
Managing My Time As A Contact Centre Leader
A 3-hour virtual session for leaders who want to plan with purpose, prioritise with confidence, and lead with clarity.
In a world of constant demands and shifting priorities, planning can feel like a luxury. But the most effective leaders know that planning isn’t about being rigid – it’s about being ready.
This energising and practical session helps leaders step out of firefighting mode and into proactive, purposeful leadership. Through real-world tools, reflection and discussion, participants will explore how to manage their time, energy and focus in a way that drives results and builds resilience.
By the end of this session, you’ll:
- Understand where their time is going – and whether it’s aligned to what matters most
- Use the Urgent vs Important Matrix to prioritise with clarity
- Identify and reduce time stealers and energy drains
- Learn how to plan for the short and long term with greater confidence
- Explore the Delegation Ladder and how to let go of tasks that don’t need them
- Build habits that support effective meetings, focused agendas and better boundaries
- Leave with a clear action plan to stop firefighting and start leading
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