OneFamily Improves Engagement with Outbound Solution

OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology

Noetica, a British company developing software products for the global contact centre market, have announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Its advanced dialling, call scripting and campaign management is improving how OneFamily contact centre agents engage with families in the UK.

OneFamily is a customer-owned financial services company that offers lifetime ISAs, lifetime mortgages, junior ISAs, child trust funds, bonds and over 50s life cover. It is the UK’s biggest child trust fund provider, holding over 25% of the market.

OneFamily is using the MiContact Center Outbound from Mitel at its contact centres in Brighton and Swindon, delivered by Opus Technology, a company that has more than 30-years expertise in delivering best of breed, business telephony, contact centre, managed IT, business mobile and digital technology solutions. This highly advanced solution includes predictive dialling, call scripting, CRM and extensive campaign management, from Noetica – a branded Mitel OEM solution provider and a Platinum Preferred MSA Partner.

With so many personal finance products and services on the market it can be a challenge to know how to make the right choices, and when planning the financial future of children, whether it is a Junior ISA, Junior Bond, or Child Trust Fund, it can be a daunting decision. Today, OneFamily is trusted by over 2 million customers to look after more than £7 billion of family money.

Jim Moughton, Sales Standard Manager at OneFamily, states:

“At a time of growth for OneFamily, it has been essential for us to have a reliable platform in place that allows us to deliver excellence to our customers and prospective customers through servicing and sales. The Noetica platform enables us to do this.”

Moughton adds: “We’ve been impressed with Opus Technology and the technical support that Noetica provides, this will be fundamental to our needs during our period of expansion as we move further into using enhanced technology, scripting, CRM and predictive dialler.”

Michael O’Donnell, Chief Commercial Officer at Opus Technology, said:

“The successful execution of this project demonstrates the cohesive collaboration and symbiotic interplay between OneFamily, the customer, Noetica and Mitel, the vendors, and Opus, the trusted solution provider. It is great to have us all working in unison towards achieving the optimal outcome for OneFamily.”

This is the latest successful project between Noetica and Mitel, with MiContact Center Outbound in use by contacts centres ranging from 15 to 1,200 concurrent seats, across four continents, both on premise and in the private cloud.

Steven Brooks, Chief Commercial Officer at Noetica, states:

“Our sophisticated outbound solution enables organisations such as OneFamily, to engage in more proactive and ultimately more productive customer engagement.”

For more information about Noetica and MiContact Center Outbound Click Here




For additional information on Noetica’s SmartBound™ Dialler Click Here

Noetica provides cost effective, high-end contact centre productivity software. Its product range has been refined over its 24 years history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.

Recently, Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony.

The company has recently launched a Skills & Ability Based Routing Engine (SABRE™) along two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls.

For additional information on Noetica view their Company Profile

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