Managed Care Provider Transitions inContact Cloud

inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…

HomeServe Customers are being encouraged to Rant & Rave

Customers contacting HomeServe, one of the UK’s leading Home Assistance providers, are being encouraged to ‘Rant…

Aeriandi increases security for Shop Direct card payment

Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via…

Hillarys made-to-measure quality approach extends to customer service

Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…

Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service

LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that…

Papa John Invite their Customer to Rant and Rave

Papa John, one of the world’s largest pizza chains, is inviting all of its customers to…

East Dunbartonshire Council installs Smartvoice Viewpoint

East Dunbartonshire Council is making a positive move to encourage people to say what they think…

International Greetings: delivering multi-channel contact for Tesco Cards

International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of…

Proactive notifications improves operational efficiency at Anglian Water

Anglian Water is the largest water and water recycling company in England and Wales by geographic…

Mothercare improve customer service thanks to Transversal

The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre…

Think Money Group turns to Sabio

Sabio to deliver further value with Avaya communications platform upgrade, an enhanced self-service solution, SIP-enabled IP…

Amey invites their customers to ‘Rant & Rave’

Leading service provider Amey has become the first supply company in the utility sector to employ…

Noble Systems Launch Noble® for Sales Cloud Fast Start

Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble…

Salix Homes Deploys Smartvoice Viewpoint

Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution…

SAV Credit chooses Aspect Software’s Workforce Management

Specialist credit card provider upgrades workforce management software in newly acquired contact centre as part of…

Sabio: The BGL Group Delivering great customer experience

Sabio has worked with the BGL Group, one of the UK’s largest personal lines insurance groups…

North Lincolnshire Council installs Sinclair Voicenet Recording Solution

North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new…

Interactive Intelligence is just the fit for Next

Leading clothing and homeware retailer, Next, has refit its three contact centres with Interactive Intelligence solutions,…

Altitude uCI Solution Brings Competitive Advantage to We Fight Any Claim

UK Claims Management Company Profits from Altitude uCI Unified Customer Interaction Solution Flexibility Altitude Software have…

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