Echo Managed Services helps deliver 400% increase in registrations for RAF Careers

– Echo uses Facebook to enable RAF engagement with potential recruits – Performance secures further customer…

Exact Mortgage Experts offers clients round-the-clock payment option

PCI DSS-compliant solution protects customer data, boosts agent productivity and improves customer experience Exact Mortgage Experts…

How Rant & Rave changed the face of the contact centre

The challenge West Bromwich Building Society has a busy call centre that answers up to 1,000…

Southwark Council transforms customer service with Avaya technology from Sabio

Southwark Council has selected Sabio to deploy an advanced Avaya communications platform solution for the Council’s…

Housing Association optimise customer contact across five contact centres

 – mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…

Mind Candy deploys Eptica’s multichannel platform

The Eptica solution will support 80 million online Moshi Monsters players and eStore customers as well…

Synthetix assist Acas Helpline to assist 5,000 customers each week

Workplace experts, Acas, have launched a new service called Helpline Online. Multi-channel customer service software company…

Scottish Friendly Assurance launch web self-service with Synthetix

Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial…

error: Content Protected