Healthcare provider selects customer contact solution from mplsystems

mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more…

Aspect help Northamptonshire Police with their enquiries

Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre – Local people…

Premier Business Solutions – a company worth listening to

Premier Business have been bolstering their existing contact centre customer base with some fantastic video case…

TalkTalk Reduces Costs with Nuance

 – TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…

Northumbrian Water sees tidal improvements in customer engagement with Aspect

The Company Northumbrian Water Limited (NWL) operates in the North East of England, where it trades…

Rostrvm Solutions Is your contact centre ready for Christmas?

Case Study; rostrvm Solutions A leading global beauty, fashion and home retailer has chosen Rostrvm when…

AA to deploy and support its Avaya customer contact infrastructure

Sabio have announced that it is to carry out a major refresh of the AA’s core…

The Body Shop® engages Transversal to boost their customer experience

Web self-service solution offers easier access to information across multiple customer channels Transversal has been appointed…

Interactive Intelligence driving customer service

One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s…

Betfred places a safe bet on Business Systems

Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…

Legal & General invests in QMax WFM

The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…

Beagle Street goes live with web chat solution

Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…

Azzurri helps Tour De France

Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the…

Hexagon Housing unlock potential of call recording

With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…

Managed Care Provider Transitions inContact Cloud

inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…

HomeServe Customers are being encouraged to Rant & Rave

Customers contacting HomeServe, one of the UK’s leading Home Assistance providers, are being encouraged to ‘Rant…

Aeriandi increases security for Shop Direct card payment

Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via…

Hillarys made-to-measure quality approach extends to customer service

Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…

Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service

LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that…

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