How Rant & Rave changed the face of the contact centre
The challenge West Bromwich Building Society has a busy call centre that answers up to 1,000 phone calls a day.…
– Case Study
Southwark Council transforms customer service with Avaya technology from Sabio
Southwark Council has selected Sabio to deploy an advanced Avaya communications platform solution for the Council’s new in-house contact centre…
Housing Association optimise customer contact across five contact centres
– mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group – Easily configurable desktop…
Mind Candy deploys Eptica’s multichannel platform
The Eptica solution will support 80 million online Moshi Monsters players and eStore customers as well as offline Moshi Monsters…
Synthetix assist Acas Helpline to assist 5,000 customers each week
Workplace experts, Acas, have launched a new service called Helpline Online. Multi-channel customer service software company Synthetix has been appointed…
Scottish Friendly Assurance launch web self-service with Synthetix
Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial Services Company of the…