JLD Recruitment improve Skills testing with ISV Group FastPath

Essex based recruiters JLD introduced skills testing to their candidate experience in 2013. Having contacted a…

Noble Systems Enterprise Solution chosen by PT Services Group

Noble Systems Enterprise Contact Centre Solution chosen by The PT Services Group – Premier prospecting organisation…

Mears 24/7 Deploy Britannic Technologies Cloud

Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7,…

SJS Solutions cross the last U.S. frontier!

Alaska’s largest water and waste water company, Anchorage Water & WasteWater Utility become Alaska’s first company…

Low Cost Travel Group soars with Interactive Intelligence cloud solution

The lowcosttravelgroup, has selected an Interactive Intelligence Customer Interaction Centre™ (CIC) cloud based solution CaaS to…

SJS Solutions improve customer care standards for In Practice Systems

SJS Solutions improve customer care standards for  In Practice Systems (INPS), the 2nd biggest healthcare IT…

Echo Managed Services provide Anglian Water with 24/7 Service

Anglian Water Business links up with Echo Managed Services to strengthen Out-Of-Hours incident support for customers…

LivePerson Technology enables TalkTalk customers to ChatChat

Technology provider LivePerson is teaming up with TalkTalk to help the telecoms provider move from a…

Cognia provides Saxon Weald with a new PCI cloud payment processing solution

Cognia, the leading global provider of secure cloud PCI payment processing solutions, has provided UK based…

Transversal: Leveraging knowledge to achieve results

Transversal: Self-service technology – whether in store or online – is a value-add today’s connected customer…

Syntec gains new travel contact centre clients

Syntec have announced that Truly Travel, Newmarket Holidays, Sun Holidays, Vertical Systems, Mitelecom and outsourcers CTS…

Grass Roots selects Sabio to deploy Avaya communications infrastructure

The Grass Roots Group, the world’s leading provider of employee and customer engagement solutions, has selected…

SALUD Healthcare Selects Cloud-based Platform from Noble Systems

Noble Systems, a global leader in unified contact centre technology, reports today that SALUD Healthcare Solutions…

32Red Sport chooses Transversal to deliver 24 hour customer support

Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red…

Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia

Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…

Heritage Health contact centre success with poweredbyrostrvm

The Telemarketing team at Heritage Health, a private medical insurance broker, have generated some 60% increase…

Sabio – Building a platform for effective customer engagement at Carnival UK

For a major global cruise company such as Carnival, the contact centre plays a key role…

Case Study: Scotts & Co

Scotts Ltd is a large UK catalogue and website retailer currently operating several brands relating to gifts,…

Premier Business Audio Improving Contact Centre Efficiency

Premier Business Audio are extremely proud to produce one of the first key statistical case studies…

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