Company Profile: Puzzel

Puzzel is the leading European provider of cloud contact centre solutions.

Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy.

The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help.

Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support.

Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance.

With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters.


How Chat GPT is Revolutionising Customer Service

Puzzel Most Innovative Provider On Cloud Contact Centre Radar

Puzzel takes Connected Customer Experience to Next Level

Top tips for a streamlined contact centre

Company Profile: Puzzel

Puzzel Certification of Microsoft Teams for Contact Centres

Get Connected in the Anywhere World

The Impact of the Cost of Living Crisis has on the Contact Centre

Achieving work-life balance in the hybrid contact centre

Puzzel Expands Its Cloud Contact Centre Offering

Puzzel Launch Dashboard & Real-time Reporting

Puzzel Unveils Digital Engagement Solution For Contact Centres

Top Tips for Staffing your Contact Centre this Christmas

Agent Experience | Your complete guide to AX

Puzzel Extends Partnership with PCI Pal Payment Portfolio

Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX

Puzzel acquires Swedish digital engagement company Vergic

Puzzel Product with New Features For Contact Centres

CCMA Evolution of the Contact Centre Research

Shoppers Spend 9% More If They Receive Superior Service




22 Tudor Street, Blackfriars, London EC4Y 0AY.

Telephone: 0333 300 0066


error: Content Protected