Company Profile: Calabrio

Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution.

Calabrio is the trusted ally to leading brands in 100 countries around the world and its flagship portfolio Calabrio ONE is the only true-cloud platform in the contact centre world.  Calabrio ONE unites workforce optimisation (WFO), agent engagement and business intelligence solutions into a fully integrated suite that adapts nimbly to changing business and organisational needs.

High-profile companies including National Express, Thomson Reuters and UK Power Networks rely on Calabrio to maximise agent performance, exceed customer expectations and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching.

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race

Five Ways to Build Agent Confidence in the Contact Centre

Smart Ways Contact Centres Can Achieve More and Regret Less

Calabrio ONE is Now Listed on Genesys AppFoundry

Calabrio OpenAI Accelerate Contact Centre Efficiency

Zoom Contact Centre Powers Up with Calabrio’s True-Cloud

Enjoy a Slice of Customer Data Analytics Pi (e)

4 Steps to Increase the ROI of Your Call Recording Software

Does Your Contact Centre Tech Measure Up?

What Elephants and Customer Experiences Have in Common

The Ultimate 5-step Detox Programme for Contact Centre Health

Calabrio Appoints Kevin M. Jones as CEO to Lead Company

Are Contact Centres Missing Out on Tasty Customer Data?

Company Profile: Calabrio

5 Ways to Improve Your Voice of the Customer Programme

Are you Ready to Build a Team of Agent Brand Guardians?

5 Ways to Turn Contact Centre Agents into Brand Guardians

Calabrio Appoints New Leader of Customer Service & Support Team

It’s Good to Talk but Are Contact Centres Really Listening?

Calabrio Analytics Powers Up Savings & Revenue Growth

Calabrio (UK). 12 Melcombe Place, Marylebone. London. NW1 6JJ. United Kingdom.

Telephone: 0203 367 2122

error: Content Protected