Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform The company…
Tag: Calabrio
Calabrio Launches Next-Generation Performance Management Solution
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio…
Empowering Agents with AI: A Vision for Future of Customer Support
Empowering Agents with AI: A Vision for Future of Customer Support within the Contact Centre –…
Clarity in the Chaos: Contact Centres Are Turning Data into Direction
Clarity in the Chaos: How Contact Centres Are Turning Data into Direction with Calabrio Insights In…
Calabrio Names Frank Ciccone CRO as Company Accelerates Growth & CX Innovations
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations Veteran customer…
Calabrio Unveil AI-driven Features to Accelerate Contact Centre Efficiency
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction…
Calabrio Report: The State of the Contact Centre 2025
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and…
Wix cuts time spent on Contact Centre Agent Scheduling by 40%
Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and…
Calabrio Appoints Carl Gillert as Chief Financial Officer
Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth Calabrio, the…
Calabrio Transforms Mersey Care’s Mental Health Crisis Services
Calabrio Transforms Mersey Care’s Mental Health Crisis Services Background Mersey Care NHS Foundation Trust is one…
Calabrio Continues AI Innovation with Acquisition of Echo AI
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances…
70% of Contact Centre Agents Would Recommend Their Job to Others
An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…
Calabrio Community Forum | December 2024
Calabrio Community Forum | December 2024 Are you currently using Calabrio WFM, or considering implementing it?…
These Steps are Key to Contact Centre Agility for any Season
These steps are key to contact centre agility for any season – Magnus Geverts, VP Product…
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate…
Calabrio Workforce Management Interoperates with Microsoft Dynamics 365
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365 Empowering contact centre agents with powerful self-service…
Calabrio Receives Exemplary Rating in ISG Agent Management Buyers Guide
Calabrio Receives Exemplary Rating in ISG’s 2024 Contact Centre Agent Management Buyers Guide Calabrio Recognised in…
Home Group Achieves a 20% Increase in Contact Centre Scheduling Efficiencies
Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business…
Calabrio Transforming Customer Contact Centres for the Future
Calabrio Unveils Latest Innovations at C3 2024: Transforming Customer Contact Centres for the Future Highlights Include…