Calabrio Acquires Teleopti to Create Global Standard for CX
Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence Combined company ranks among largest contact centre workforce…
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Customer Experience Puts Pressure on Contact Centre Agents
New Study Reveals Heightened Complexity of Customer Experience Increases Pressure on the Front Line contact centre agents Every day, contact…
UK Companies Struggle to Support Digital Self Service
New Calabrio Survey Finds UK Companies Struggle to Truly Support Digital Self Service Findings show a lack of comprehensive omnichannel…
Human Nature Drives Customer Loyalty in a Digital World
New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World Results show organisations that create emotional connections…
Calabrio Appoints EMEA General Manager to Spearhead Regional Growth
Calabrio Senior Appointment: Kris McKenzie brings two decades of enterprise SaaS technology expertise to further Calabrio’s EMEA market presence Calabrio, a…
Calabrio Announces New Calabrio ONE Platform
Calabrio Announces New Calabrio ONE Platform at Global Customer Conference – New enterprise platform features business intelligence tools to improve…