Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race – Managing the hand-over from bot to agent is…
Calabrio
Five Ways to Build Agent Confidence in the Contact Centre
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer…
Smart Ways Contact Centres Can Achieve More and Regret Less
Smart Ways Contact Centres Can Achieve More and Regret Less As consumers tighten their belts and organisations undergo digital and…
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio ONE is Now Listed on Genesys AppFoundry- True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX™ to give…
Calabrio OpenAI Accelerate Contact Centre Efficiency
Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity Tenured AI and ML research and innovation teams continue to…
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Centre Leaders Collaborate to Empower Agents…
Enjoy a Slice of Customer Data Analytics Pi (e)
Enjoy a Slice of Customer Data Analytics Pi (e) There is an infinite amount of data in contact centres but…
4 Steps to Increase the ROI of Your Call Recording Software
4 Steps to Increase the ROI of Your Call Recording Software in your contact centre – Call recording has significantly…
Does Your Contact Centre Tech Measure Up?
Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters and which software vendors…
What Elephants and Customer Experiences Have in Common
What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories. This means they will…
The Ultimate 5-step Detox Programme for Contact Centre Health
The Ultimate 5-step Detox Programme for Contact Centre Health If the festive season left your frontline staff frazzled, now is…
Calabrio Appoints Kevin M. Jones as CEO to Lead Company
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Calabrio, the workforce…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact centres are giant candy…
Company Profile: Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering…
5 Ways to Improve Your Voice of the Customer Programme
5 Ways to Improve Your Voice of the Customer Programme in your contact centre – As CX tops the business…
Are you Ready to Build a Team of Agent Brand Guardians?
Practise building a team of contact centre agent brand guardians Learn how to power up customer conversations with Calabrio’s new…
5 Ways to Turn Contact Centre Agents into Brand Guardians
Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians In these uncertain economic times, how do…
Calabrio Appoints New Leader of Customer Service & Support Team
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success Dave…
It’s Good to Talk but Are Contact Centres Really Listening?
UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening? Despite a rise in digital interactions, the…