Why Blending Should Be a Priority in the Contact Centre
Richard Mill from Business Systems explains why customer-facing businesses can learn from HM Revenue and Customs (HMRC) recommendation to link…
Business Systems
IC24 Selects NICE to Lower Contact Centre Costs
Humans and the Robots: Extend the Value of RPA
Maintaining a Positive Culture in the Contact Centre
Business Systems Gain G-Cloud 10 Certification
10 Reasons to Consider Hosted Workforce Management
Business Systems Awarded ‘Partner of the Year’ 2018 by NICE
Business Systems – Call Quality Monitoring Webinar – 2017
White Paper: Extracting Calls from Old Call Recorders Checklist
Increase demand for GDPR & MiFIS II Compliance Solutions
Resilient plc and Business Systems Ltd partner to address market demand for GDPR and MiFID II compliance solutions Resilient plc…
Business Systems – The State of Quality Monitoring 2017
INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by many over the recent…
Bringing Quality Monitoring To The Contact Centre
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre Thursday June 15, 2017 1:00 PM – 2:00 PM…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a new era and one…
Business Systems wins Compliance Project award
Business Systems has won the award for Compliance Project of the Yearat the FStech Awards 2017, with its Vocal Wordwach…
The Customer Service Pulse for Robotic Process Automation
[Survey]: The Customer Service Pulse for Robotic Process Automation – 2017 What does Robotic Process Automation (RPA) mean for customer…
The State of Workforce Management in Contact Centres – 2017
The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is happening in the way…
Business Systems Announced Finalist at FStech Awards
Business Systems shortlisted in the FStech awards for the category Compliance Project of the Year up against industry specialists like…
WFM: Is Employee Engagement Part of the Picture?
{SURVEY} Workforce Management in 2017 – Is employee engagement part of the picture? Last year, our survey titled ‘The state…
Webinar: WFM Employee Engagement – Why it matters
WFM Employee Engagement – Why it matters In this webinar we will go over the traits of the younger generations…