WFO Can Help Contact Centres with Conduct Risk
How WFO Can Help with Conduct Risk – Richard Mill looks at how Workforce Optimisation (WFO) contact centre tech can…
Business Systems
Deeper Performance Insight is Achievable Contact Centre KPI
Demand Soars for Business Systems Wordwatch
Why Blending Should Be a Priority in the Contact Centre
IC24 Selects NICE to Lower Contact Centre Costs
Humans and the Robots: Extend the Value of RPA
Maintaining a Positive Culture in the Contact Centre
Business Systems Gain G-Cloud 10 Certification
10 Reasons to Consider Hosted Workforce Management
Business Systems Awarded ‘Partner of the Year’ 2018 by NICE
Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018 Sharing a joint vision of…
Business Systems – Call Quality Monitoring Webinar – 2017
Business Systems – Call Quality Monitoring Webinar – 2017 Learn the latest best practices and how to implement a Quality…
White Paper: Extracting Calls from Old Call Recorders Checklist
Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business intelligence, there are a…
Increase demand for GDPR & MiFIS II Compliance Solutions
Resilient plc and Business Systems Ltd partner to address market demand for GDPR and MiFID II compliance solutions Resilient plc…
Business Systems – The State of Quality Monitoring 2017
INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by many over the recent…
Bringing Quality Monitoring To The Contact Centre
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre Thursday June 15, 2017 1:00 PM – 2:00 PM…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a new era and one…
Business Systems wins Compliance Project award
Business Systems has won the award for Compliance Project of the Yearat the FStech Awards 2017, with its Vocal Wordwach…
The Customer Service Pulse for Robotic Process Automation
[Survey]: The Customer Service Pulse for Robotic Process Automation – 2017 What does Robotic Process Automation (RPA) mean for customer…
The State of Workforce Management in Contact Centres – 2017
The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is happening in the way…