Business Systems Moves into State of the Art Offices
Tech consultancy firm Business Systems Limited has moved into a new state-of-the-art London office as it continues to expand its…
Business Systems
Contact Centre Webinar – Virtual Agent Engagement Forum
Contact Centre Webinar: Virtual Agent Engagement
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Royal London Contact Centre Transformed with WFM
How Royal London’s Contact Centre was Transformed with the implementation of WFM by Business Systems using Calabrio Teleopti Workforce Management.…
Challenges contact centres face around scheduling & forecasting
Top Challenges contact centres face around scheduling & forecasting and how to overcome them Forecasting and scheduling accurately within a…
Business Systems Boosts CX Capabilities with Acquisition of Acrinax
Business Systems is boosting its Customer Experience capabilities with the off-market acquisition of CCaaS specialist acrinax, its first transaction. Business…
Business Systems Announces Investment to Accelerate Growth Plans
Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that private equity (PE) firm,…
BSL Partner with New York Based Market Communications
Business Systems (UK) Ltd partner with New York based, Market Communications to provide recording solutions to the financial trading floor…
White Papers & Guides: The Power of Emotion in Customer Service
Contact Centre White Papers & Guides – The Power of Emotion in Customer Service from Business Systems & NICE inContact…
Contact Centre Webinar: A journey worth taking
Contact Centre webinar: A journey worth taking sponsored by Business Systems Wednesday 25th November 2020, 12:00 – 13.00 It can…
Unlock the Intelligence Buried in Your Contact Centre with Analytics
Business Systems/Calabrio Present: Unlock the Goldmine of Intelligence Buried in Your Contact Centre with Analytics Are you getting the insights…
The Contact Centre: Embracing the Evolving World of Work
Contact Centre White Papers & Guides: The State of the Contact Centre: Embracing the Evolving World of Work How have…
The Innovator’s Guide to the Digital-First Contact Centre
The Innovator’s Guide to the Digital-First Contact Centre – Contact Centre adoption and support for first generation digital channels such…