Solving the Puzzle of the Call Recording Maze
Solving the Puzzle of the Call Recording Maze Richard Mill from Business Systems looks at how EIM (Enterprise Information Management)…
Business Systems
Your Six Step Plan to Robot-Powered Productivity
Business Systems Awarded Place on G-Cloud 11
WFO Can Help Contact Centres with Conduct Risk
Deeper Performance Insight is Achievable Contact Centre KPI
Demand Soars for Business Systems Wordwatch
Why Blending Should Be a Priority in the Contact Centre
IC24 Selects NICE to Lower Contact Centre Costs
Humans and the Robots: Extend the Value of RPA
Maintaining a Positive Culture in the Contact Centre
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of Teleopti shares valuable in…
Business Systems Gain G-Cloud 10 Certification
Business Systems Gain G-Cloud 10 Certification Helping Boost UK Public Sector Move to the Cloud Business Systems (UK) Ltd, a…
10 Reasons to Consider Hosted Workforce Management
10 Reasons to Consider Hosted Workforce Management – Hosted WFM white paper from Business SystemsThis latest industry white paper uncovers…
Business Systems Awarded ‘Partner of the Year’ 2018 by NICE
Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018 Sharing a joint vision of…
Business Systems – Call Quality Monitoring Webinar – 2017
Business Systems – Call Quality Monitoring Webinar – 2017 Learn the latest best practices and how to implement a Quality…
White Paper: Extracting Calls from Old Call Recorders Checklist
Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business intelligence, there are a…
Increase demand for GDPR & MiFIS II Compliance Solutions
Resilient plc and Business Systems Ltd partner to address market demand for GDPR and MiFID II compliance solutions Resilient plc…
Business Systems – The State of Quality Monitoring 2017
INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by many over the recent…
Bringing Quality Monitoring To The Contact Centre
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre Thursday June 15, 2017 1:00 PM – 2:00 PM…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a new era and one…