Equinity & Dekra Finalists at ECCCSA Awards 2016
Equinity and Dekra named Finalists for ECCCSA Awards 2016 – Business Systems’ customers secured their spot within two hotly contested…
Business Systems
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce Optimisation Solutions – UK…
Business Systems and Wilmac Strengthen Global Support Alliance
Business Systems and Wilmac Global Partnership Alliance continues to grow in strength well into the second year of its formation…
Calls May Be Recorded For Training & Quality Purposes
“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard when calling a contact…
The State of Quality Monitoring in the Contact Centre
The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels all Leaders in customer…
WFM vs EXCEL Which Planning Tool is Best for your Operation?
WFM vs EXCEL Calculator Are you still thinking about whether it’s time to part with your spreadsheets in your contact…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful. Unfortunately the reality of…
Business Systems partner with Wilmac to form Global Partnership
Business Systems partner with Wilmac to form Global Partnership – The two companies form a Global Partnership Alliance to extend…
Webinar: Scheduling your way to Service Excellence in the Housing Market
Are you ready for the new housing customers? Scheduling your way to Service Excellence This webinar is geared towards management…
Workforce Management in UK contact centres Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite the clear benefits, adoption…
Business Systems enhance call recording portfolio
Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution The solution will further strengthen the position…
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works in your contact centre…
What Should you expect from a WFM Solution?
What Should you Expect From a WFM Solution? David Evans, Workforce Optimisation Consultant at Business Systems discusses why Workforce Management…
Business Systems at Customer Contact Expo 2015
Business Systems (UK) Ltd will be exhibiting at this year’s Customer Contact Expo on 30th September and 1st October –…
Call evaluation slips down list of priorities for contact centres
Call evaluation slips down the list of priorities for contact centres suggests Business Systems. When it comes to improving the…
How Contact Centres are using Quality Monitoring
How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will also be successful. Unfortunately…
Business Systems (UK) Ltd ‘Does your relationship with Quality Monitoring pass the test?’
Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are currently monitoring their agents’…
Contact centres have low expectations for social media according to Business Systems
There has been a lot of hype around social media and how it could become a premiere channel for servicing…
Business Systems: Contact Centres put improving sales at bottom of the list according to Report
When it comes to what contact centre professionals want their technology investments to deliver for them, improving sales performance and…