Checklist: Managing Work-from-Home Contact Centre Agents

White Papers & Guides: Checklist: Managing Work-from-Home Contact Centre Agents

As your organisation navigates potential emergency situations that force agents to work from home, as well as the rise of homeworking in general with organisations, Business Systems and NICE inContact have your contact centre technology needs covered.

But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation.

Your contact centre must also have a business continuity plan for other resources to make remote work a functional reality.

There’s so much to consider when it comes to managing work-from-home contact centre agents.

Our work-from-home contact centre agent checklist covers:

– Devices, network and capability – Workforce Planning – Scripting Considerations – Work-from-home best practices – Back-Office

 

 

To download the Managing Work-from-Home Contact Centre Agents Checklist Click Here

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