Cox & Cox Platform For Growth With Cloud Contact Centre
Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution Business Systems implements…
Business Systems
Top 9 Ways to Reduce Costs In Your Contact Centre
Business Systems & Calabrio Present: Top 9 Ways to Reduce Costs In Your Contact Centre Tuesday 13th July 2021 –…
Royal London Contact Centre Transformed with WFM
How Royal London’s Contact Centre was Transformed with the implementation of WFM by Business Systems using Calabrio Teleopti Workforce Management.…
Business Systems Boosts CX Capabilities with Acquisition of Acrinax
Business Systems is boosting its Customer Experience capabilities with the off-market acquisition of CCaaS specialist acrinax, its first transaction. Business…
Business Systems Announces Investment to Accelerate Growth Plans
Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that private equity (PE) firm,…
BSL Partner with New York Based Market Communications
Business Systems (UK) Ltd partner with New York based, Market Communications to provide recording solutions to the financial trading floor…
White Papers & Guides: The Power of Emotion in Customer Service
Contact Centre White Papers & Guides – The Power of Emotion in Customer Service from Business Systems & NICE inContact…
Contact Centre Webinar: A journey worth taking
Contact Centre webinar: A journey worth taking sponsored by Business Systems Wednesday 25th November 2020, 12:00 – 13.00 It can…
Unlock the Intelligence Buried in Your Contact Centre with Analytics
Business Systems/Calabrio Present: Unlock the Goldmine of Intelligence Buried in Your Contact Centre with Analytics Are you getting the insights…
The Contact Centre: Embracing the Evolving World of Work
Contact Centre White Papers & Guides: The State of the Contact Centre: Embracing the Evolving World of Work How have…
The Innovator’s Guide to the Digital-First Contact Centre
The Innovator’s Guide to the Digital-First Contact Centre – Contact Centre adoption and support for first generation digital channels such…
Business Continuity & Disaster Recovery in the Contact Centre
Business Continuity & Disaster Recovery in the Contact Centre Disasters and their effects on contact centres can come without warning…
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS Business Systems, a leader in voice recording and enterprise workforce…
Business Continuity & Disaster Recovery in the Contact Centre
Business Continuity & Disaster Recovery in the Contact Centre – New download eBook from Business Systems Disasters and their effects…
How to Manage A Gradual Return To The Contact Centre
How To Manage A Gradual Return To The contact centre with Workforce Planning – Scott Budding of Business Systems looks…
Navigating & Adapting Your Contact Centre for the Future
Contact Centre Webinar – Navigating & Adapting Your Contact Centre for the Future Thursday 4th June 2020 – 3:00 PM…
Checklist: Managing Work-from-Home Contact Centre Agents
White Papers & Guides: Checklist: Managing Work-from-Home Contact Centre Agents As your organisation navigates potential emergency situations that force agents…
Empowering Your Contact Centre During A Time of Instability
Empowering Your Contact Centre During A Time of Instability Scott Budding, Workforce & Process Optimisation Manager at Business Systems UK…
Combating Challenges In The Contact Centre During COVID-19
Top Tips For Combating Challenges In The Contact Centre During COVID-19 Running a Contact Centre when some of your team…