Business Systems – The State of Quality Monitoring 2017
INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by many over the recent…
Business Systems
Bringing Quality Monitoring To The Contact Centre
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre Thursday June 15, 2017 1:00 PM – 2:00 PM…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a new era and one…
Business Systems wins Compliance Project award
Business Systems has won the award for Compliance Project of the Yearat the FStech Awards 2017, with its Vocal Wordwach…
The Customer Service Pulse for Robotic Process Automation
[Survey]: The Customer Service Pulse for Robotic Process Automation – 2017 What does Robotic Process Automation (RPA) mean for customer…
The State of Workforce Management in Contact Centres – 2017
The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is happening in the way…
Business Systems Announced Finalist at FStech Awards
Business Systems shortlisted in the FStech awards for the category Compliance Project of the Year up against industry specialists like…
WFM: Is Employee Engagement Part of the Picture?
{SURVEY} Workforce Management in 2017 – Is employee engagement part of the picture? Last year, our survey titled ‘The state…
Webinar: WFM Employee Engagement – Why it matters
WFM Employee Engagement – Why it matters In this webinar we will go over the traits of the younger generations…
Equinity & Dekra Finalists at ECCCSA Awards 2016
Equinity and Dekra named Finalists for ECCCSA Awards 2016 – Business Systems’ customers secured their spot within two hotly contested…
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce Optimisation Solutions – UK…
Business Systems and Wilmac Strengthen Global Support Alliance
Business Systems and Wilmac Global Partnership Alliance continues to grow in strength well into the second year of its formation…
Calls May Be Recorded For Training & Quality Purposes
“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard when calling a contact…
The State of Quality Monitoring in the Contact Centre
The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels all Leaders in customer…
WFM vs EXCEL Which Planning Tool is Best for your Operation?
WFM vs EXCEL Calculator Are you still thinking about whether it’s time to part with your spreadsheets in your contact…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful. Unfortunately the reality of…
Business Systems partner with Wilmac to form Global Partnership
Business Systems partner with Wilmac to form Global Partnership – The two companies form a Global Partnership Alliance to extend…
Webinar: Scheduling your way to Service Excellence in the Housing Market
Are you ready for the new housing customers? Scheduling your way to Service Excellence This webinar is geared towards management…
Workforce Management in UK contact centres Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite the clear benefits, adoption…