Navigating & Adapting Your Contact Centre for the Future

Contact Centre Webinar – Navigating & Adapting Your Contact Centre for the Future
Thursday 4th June 2020 – 3:00 PM – 4:00 PM BST

Moving to a ‘work from home’ model could be one of the most unexpected things that’s ever happened to your Contact Centre. But it’s not impossible to work through this. In fact, it’s possible to improve remote agent performance and customer satisfaction, while also dealing with all the unique challenges of a remote workforce.

How? Join Business Systems’ & NICE’s webinar for expert advice and best practices you can use to navigate and adapt the future:

–  Develop processes specific to a remote workforce

–  Boost agent morale and performance

–  Incorporate work from home planning and scheduling tools

–  Planned phased returns to work

 

 

To register for this Free Webinar Navigating & Adapting Your Contact Centre for the Future –  Click Here

For additional information on Business Systems visit their Website or view their Company Profile