Are you ready for the new housing customers?
Scheduling your way to Service Excellence
This webinar is geared towards management as well as customer service and resource planning staff within the residential market, to discuss how Workforce Management can help Housing Associations gain operational competitiveness.
We will review the dominant trends affecting the UK housing market, and see how Housing Associations can cater for the ever changing household formation and customer lifestyle.
Finally we will take a look at how Workforce Management can help Housing Associations better plan their resources and improve their KPIs across key areas:
• Employee Engagement and Self Service
• Customer satisfaction
• Operational efficiency
• Service quality
• Cost optimisation
Join Business Systems for the webinar:
DATE: Wednesday 20th April 2016
TIME: 3:00 – 3:45 PM BST
REGISTER: Click Here to go to the online registration page
About Business Systems
At Business Systems we have been specialising in call recording and workforce optimisation solutions for well over 25 years. Our solutions range from basic call recording (on-premise, hosted and mobile) through to quality monitoring, speech analytics and workforce management, representing some of the most recognised global innovators in the industry.