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Bringing Quality Monitoring To The Contact Centre

Webinar: Bringing Quality Monitoring into the heart of the Contact Centre

business.systems.qm.webinar.may.2017.1Thursday June 15, 2017 1:00 PM – 2:00 PM BST

Call Quality Monitoring can motivate customer service employees to deliver a better customer experience, but it must be easy to manage and it certainly must be fair.

Join Business Systems, NICE and The Forum as we go over:

– The latest best practices in running successful Quality Monitoring programmes

– The findings of our 2017 survey with 100 Quality Monitoring and Contact Centre professionals

– How technology has evolved to help bring Quality Monitoring at the heart of the Contact centre.

Presenters:

– Garry White, Workforce Optimisation Specialist, Business Systems Ltd
– Chris Rainsforth, Community Development Manager, The Forum
– Marcus Levit, Senior Business Consultant, NICE


Business.Systems.logo_.dec_.2015Additional Information

To register for this webinar  Click Here

For additional information on Business Systems visit their Website or view their Company Profile

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