Webinar: Bringing Quality Monitoring into the heart of the Contact Centre
Thursday June 15, 2017 1:00 PM – 2:00 PM BST
Call Quality Monitoring can motivate customer service employees to deliver a better customer experience, but it must be easy to manage and it certainly must be fair.
Join Business Systems, NICE and The Forum as we go over:
– The latest best practices in running successful Quality Monitoring programmes
– The findings of our 2017 survey with 100 Quality Monitoring and Contact Centre professionals
– How technology has evolved to help bring Quality Monitoring at the heart of the Contact centre.
– Garry White, Workforce Optimisation Specialist, Business Systems Ltd
– Chris Rainsforth, Community Development Manager, The Forum
– Marcus Levit, Senior Business Consultant, NICE
To register for this webinar Click Here