Challenges contact centres face around scheduling & forecasting
Top Challenges contact centres face around scheduling & forecasting and how to overcome them Forecasting and scheduling accurately within a…
Webinar
Contact Centre Webinar: A journey worth taking
Contact Centre webinar: A journey worth taking sponsored by Business Systems Wednesday 25th November 2020, 12:00 – 13.00 It can…
Don’t Compromise on Contact Centre Recording
2019: The Year of Privacy in EMEA – Don’t Compromise on Contact Centre Recording Thursday, January 17, 2019 – 1:00…
Make 2019 Planning Your New Year’s Resolution
Make 2019 contact centre planning your New Year’s resolution – Join Aspect on 19th December at 2pm GMT for their…
Humans and the Robots: Extend the Value of RPA
Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation According to the 2018 Deloitte Global RPA survey,…
ChatBots & AI – Is there really a place for them in Contact Centres?
ChatBots & AI – Is there really a place for them in Contact Centres? Hype or reality the world is…
Chatbots & AI are Here to Stay in Your Contact Centre
Chatbots and AI are Here to Stay: Learn How to Use Them in Your Contact Centre Businesses are realizing that…
Winning Through Excellence in Customer Relationships
How To Be A Driver and Not A Dinosaur: Winning Through Excellence in Customer Relationships Tuesday 3rd July 2018 –…
Webinar: Are You Ready for Gen Z? Designing Customer Care
Descriptions vary, but Forbes defines the generation after Millennials, Generation Z, as people born from the mid-1990s to the early…
Webinar: Shaping up for AI in the Contact Centre
Shaping up for AI: How to introduce Chatbots, Virtual Assistants and Intelligent Technologies to the Contact Centre and beyond Consumers…
NICE Webinar: The Future of Customer Service
NICE Webinar: The Future of Customer Service Presented By: Guest speaker, Mary Wardley, Program Vice President, IDC Research and Aviad…
Webinar: AI and Chatbots: Your 12-Month Action Plan
Customers expect 24x7x365 service and AI and chatbots deliver just that. Faster, accurate, personalised resolutions. That is why 38% of…
What does GDPR Really Mean for my Contact Centre Operations?
The new European General Data Protection Regulation (GDPR) will come into force across the EU on 25 May 2018. With…
Supercharge Your Customer Engagement with AI Chatbots
How to Supercharge Your Customer Engagement with AI Chatbots in 2018| Webinar Date: Friday January 12th at 10:00am OR Thursday…
Top 5 Ways To Improve Customer Experience with Speech Analytics
The best way to deliver exceptional customer experiences every time is to really listen to what your customers are saying…
Webinar: Put a Stop to Fraud with Aspect Verify
Aspect Verify has been helping businesses facilitate secure, frictionless transactions for years, resulting in huge fraud reductions — even amid…
Business Systems – Call Quality Monitoring Webinar – 2017
Business Systems – Call Quality Monitoring Webinar – 2017 Learn the latest best practices and how to implement a Quality…
Aspect Verify: Use Mobile Insight to Improve Trust
Aspect Verify has been helping businesses facilitate secure, frictionless transactions for years, resulting in huge fraud reductions — even amid…
Your Contact Centre with AI, Chatbots and Messaging
Bringing your Business into the New World of AI, Chatbots and Messaging in 3 Manageable Steps – Webinar Webinar |…