Business Systems – Call Quality Monitoring Webinar – 2017

Business Systems – Call Quality Monitoring Webinar – 2017

Learn the latest best practices and how to implement a Quality Monitoring programme that delivers better customer service.

Topics covered:

– Going over best practices in running successful Quality Monitoring (QM) programmes
– Discussing the findings of our 2017 QM survey
– Hearing how technology has evolved to help bring QM at the heart of the Contact centre


– Brent Bischoff, Quality Management Consultant & Training Specialist – Business Systems
– Marcus Levit, Quality Monitoring Business Consultant – NICE EMEA
– Chris Rainsforth, Community Development Manager – The Forum

Other useful resources on Quality Monitoring:

Report and White papers:

The State of Quality Monitoring – 2017
Business Systems Guide to Quality Monitoring


Call Quality Monitoring Advice Hub


Call Quality Monitoring

Business.Systems.logo_.dec_.2015Additional Information

For additional information on Business Systems visit their Website or view their Company Profile

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