Webinar: WFM Employee Engagement – Why it matters

business.systems.webinar.nov.2016WFM Employee Engagement – Why it matters

In this webinar we will go over the traits of the younger generations that are starting to dominate the marketplace as buyers and as employees, discussing:

– How these traits are affecting the contact centre both from the employee and the business perspective.

– How WFM can help contact centres better engage and empower those generations through self-service, mobility and gamification

Join Business Systems’ Workforce Optimisation Consultant David Evans and The Forum’s Forecasting, Planning & MI expert Richard Abdy, to see how you can get it right with the Millennials and skyrocket your contact centre.

When: Thursday 24th November 14.00 GMT

Duration: 45 Minutes

To register for this Webinar Click Here


business.systems.logo_Additional Information

For additional information on Business Systems visit their Website or view their Company Profile

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