WFM Employee Engagement – Why it matters
In this webinar we will go over the traits of the younger generations that are starting to dominate the marketplace as buyers and as employees, discussing:
– How these traits are affecting the contact centre both from the employee and the business perspective.
– How WFM can help contact centres better engage and empower those generations through self-service, mobility and gamification
Join Business Systems’ Workforce Optimisation Consultant David Evans and The Forum’s Forecasting, Planning & MI expert Richard Abdy, to see how you can get it right with the Millennials and skyrocket your contact centre.
When: Thursday 24th November 14.00 GMT
Duration: 45 Minutes
To register for this Webinar Click Here
Additional Information
For additional information on Business Systems visit their Website or view their Company Profile
Be the first to comment on "Webinar: WFM Employee Engagement – Why it matters"