WFM Employee Engagement – Why it matters
In this webinar we will go over the traits of the younger generations that are starting to dominate the marketplace as buyers and as employees, discussing:
– How these traits are affecting the contact centre both from the employee and the business perspective.
– How WFM can help contact centres better engage and empower those generations through self-service, mobility and gamification
Join Business Systems’ Workforce Optimisation Consultant David Evans and The Forum’s Forecasting, Planning & MI expert Richard Abdy, to see how you can get it right with the Millennials and skyrocket your contact centre.
When: Thursday 24th November 14.00 GMT
Duration: 45 Minutes
To register for this Webinar Click Here