Teleopti – Webinar – Service Level: How to avoid losing it and deliver solid performances
Thursday September 14th 09.00am
Service Level acts as the backbone for contact center performance. If your contact centre Service Level drops then customer satisfaction can rapidly drop with it.
After all, no one likes to be kept waiting, especially if anxious about a problem.
Join Hussein Kamel, Senior WFM Consultant at Teleopti, as he discusses how to raise your contact centre Service Level and maintain such solid levels in a multi-channel environment.
Key focus areas in this webinar are:
– What drives Service Level
– Why hitting the metrics is important for everyone
– How to react in real time
– How to remain a high performer in the long run
For additional information on Teleopti view their Company Profile