Sabio Group, the AI-first expert services partner focusing on CX transformation in the contact centre, have…
Tag: Events
The Exchange – Gain Access to Europe’s Award-Winning Contact Centre Operations
The Exchange is now less than two weeks away, taking place virtually on Wednesday 22 and…
CCMA Circle: Customer Retention – Avoiding the Leaky Bucket
In this CCMA Circle session, we explore why effective sales and retention strategies are about far…
From Value to Volume – Rethinking Complaint Strategy
In our last Complaint Handling webinar, we talked about managing volume. This time, we’re asking the…
“The Contact Centre Sector that Continues to Offer Fantastic Career Opportunities”
“A Sector that Continues to Offer Fantastic Career Opportunities” – UK Contact Centres set for the…
Is Your Contact Centre Ready for Consumer Bots?
AI is Calling: Is Your Contact Centre Ready for Consumer Bots? AI assistants are no longer…
Performance Fade: What Happens to Frontline Agents as Complexity Rises
Performance fade: What happens to frontline agents as complexity rises Thursday February 12th 2026 | 10…
CCA Global Unveils Annual Convention 2026
CCA Global Unveils Annual Convention 2026 Exploring Trust, Technology and the Future of CX Senior customer…
Webinar | CX + EX: The New Leadership Equation in the Age of AI
Join Natalie Calvert (HuddleCX) and Nicola Copcutt (Direct Line Group) as they explore why customer experience…
Webinar: Protecting Contact Centre Performance During Demand Spikes
Bupa Global and Get Out of Wrap Join Elephants Don’t Forget for New Webinar on Protecting…
Contact Centre Webinar: Breaking the Barriers to AI at Scale
AI is reshaping the way contact centres work – but not every organisation is on the…
IPI Spotlight – AI: The Next Evolution of Heroism
A bold, immersive one-day experience designed to unlock the superpowers of your people and your platform.…
AI Adoption Strategies: Choosing the Right Path to ROI
AI Adoption Strategies: Choosing the Right Path to ROI Ready to adopt AI in your contact…
Sabio Distrupt: CX Leaders Showcase AI Innovation & Transformation Success
Industry giants in customer experience (CX) converged on London this week (Tuesday, May 20th) for Disrupt…
Elevate ‘25 from Puzzel is less than 2 weeks away – Register Now!
Elevate ‘25 virtual is just a few weeks away, and we wanted to give you a…
Modernising Records Management in Regulated Organisations
wordwatch; The Cost of Doing Nothing: Modernising Records Management in Regulated Organisations Webinar – Wednesday 20th…
Successfully Adapt AI in the Airline Industry
In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more…
Contact Centre Webinar: CX Trends Shaping the Future
Contact Cenre Webinar: X Trends Shaping the Future hosted by Business Systems In the rapidly evolving…
Webinar: Accelerating Customer Experience, Loyalty & Growth Under Consumer Duty
Creator of Net Promoter Score® (NPS) to share strategies for customer-centric success under Consumer Duty in…