Register Now for Aspect’s Engagement Analytics Session
Last chance: register now for our Engagement Analytics Lunch and Learn session Engagement Analytics is the ability to learn and…
Events
Content Guru to Electrify Customer Engagement at Utility Week Live
Content Guru to Electrify Customer Engagement at Utility Week Live From 22nd to 23rd May 2018, Europe’s leading cloud contact…
The Dangers of Standing Still With Legacy Systems
Digital transformation and cloud migration are presenting unprecedented opportunities for contact centre performance. Equally, obsolescence in legacy systems is accelerating…
Aspect Software: Engagement Analytics Lunch & Learn Session
Have you registered for Aspect Software’s Engagement Analytics Lunch and Learn session? Engagement Analytics is the ability to learn and…
Visit Aspect at CCC Expo, Excel London 2018
Join Aspect at the VIP Lounge (Stand 2400) at CCC Expo, Excel London 2018 and discover how we can transform…
What does GDPR Really Mean for my Contact Centre Operations?
The new European General Data Protection Regulation (GDPR) will come into force across the EU on 25 May 2018. With…
Noetica To Reveal How Predictive Dialling with 0%
Noetica To Reveal How Predictive Dialling with 0% – Dropped Calls is now Possible Call & Contact Centre Expo, 21st…
Automated V Human Agents – Finding the Right Fit
Customer Contact Week (CCW) Europe, asked 4 customer contact experts for their advice on chat bots, why it’s important to…
Maximising the value in your Contact Centre Conversations
Join Ember to hear 3 powerful Ember Talks delivered by award-winning customer engagement specialists. Ember’s talks are about spreading ideas…
Customer Contact Week – Automated vs Human Agents
Customer Contact Week (CCW) Europe asked 4 customer contact experts for their advice on chat bots, why it’s important…
Supercharge Your Customer Engagement with AI Chatbots
How to Supercharge Your Customer Engagement with AI Chatbots in 2018| Webinar Date: Friday January 12th at 10:00am OR Thursday…
Top 5 Ways To Improve Customer Experience with Speech Analytics
The best way to deliver exceptional customer experiences every time is to really listen to what your customers are saying…
Underwhelmed with Ineffective Legacy Contact Centre Tech?
Is your business leaving customers underwhelmed due to ineffective legacy call centre technology? Join Maintel & Genesys at the top…
ECCCSAs Prove Position as Biggest Contact Centre Awards
• Over 1,000 people will be at the ECCCSA Awards Dinner • The ECCCSAs are the longest established and biggest…
Aspect Verify: Use Mobile Insight to Improve Trust
Aspect Verify has been helping businesses facilitate secure, frictionless transactions for years, resulting in huge fraud reductions — even amid…
Dangers Standing still with Legacy Contact Centre Systems
Digital transformation and cloud migration are presenting unprecedented opportunities for contact centre performance. Equally, obsolescence in legacy systems is accelerating…
CCMA Announce Forthcoming Training Events
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team Effectively Webchat is the…
Venue Validates ECCCSA Position as Largest Awards
Venue validates ECCCSAs’ position as largest Contact Centre Awards in the sector – Largest venue to host the European Contact…
Britannic Technologies – Convergence Summit 2017
Britannic Technologies – Convergence Summit 2017 Join 300 UK technology and business leaders at Convergence Summit and learn how you…