Redefining customer service, planning and colleague engagement in a multi-channel environment
Join Aspect Software to find out what good looks like and how to plan to deliver against the customer needs while not allowing costs to spiral out of control.
Our industry experts and panellists below will share their insight and discuss the survey responses: –
Phil Anderson, Senior Contact Centre Specialist, The Forum
Phil Anderson is a Senior Contact Centre Specialist and the programme lead for the Professional Planning Forum, part of The Forum; champions of best practice and professional development in customer contact.
He aims to stimulate collaboration, continual learning and customer focus in this community and provides members with support including training, research, best practice events and conferences, project support, consultancy and corporate reviews.
Colin Whelan, Senior Solutions Consultant, Aspect
Colin has been a part of the Customer Contact Industry for the last 25 years, leading and supporting the UK & Ireland communities as a thought leader in resource planning, Back Office Optimisation and Data, Analytics and Insight.
Working for companies including Barclays Bank, First Choice Holidays and Barclaycard, before joining Aspect as a Senior Solutions Consultant he was the Head of Professionalism for the Forum.
Dave Vernon, Senior Solutions Consultant, Aspect
Dave brings over 20 years of contact centre and resource planning experience to the business.
Dave joins us from The Forum, where he spent 9 years supporting contact centre planning professionals and developing educational programmes and courses.
Interested? Register below for this exclusive live webinar & Q&A session.