Make 2019 contact centre planning your New Year’s resolution – Join Aspect on 19th December at 2pm GMT for their Webinar
As we approach the end of an exciting 2018, Aspect would like you to join them as they look back on the success of 2018 and how we can begin to explore our plans and challenges for 2019.
Colin Whelan and Dave Vernon will cover the following topics in an interactive discussion
The Emerging Channel Challenge:
Chat, Web, Social, Voice, Video, Text, WhatsApp…the options are almost limitless, so which ones should we support? How will we plan and integrate these new avenues of customer engagement into our existing estate and processes?
21st Century Planning:
2019 is literally weeks away, and are you planning and supporting your front line colleagues in the way they need and desire, or are we asking our employees to follow working patterns that were initially designed when Prince was still telling us to party like 1999? (yes that WAS 20 years ago!)
Artificial Intelligence for Planning Departments:
Chat Bots are helping us from booking flights through to picking the correct wine to go with a meal. Isn’t it about time this technology took the boring, repetitive yet equally important tasks off our hands so allowing us to focus on adding value rather than turning the admin wheel day after day?
Join Aspect on 19th December at 2pm GMT for our Webinar
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers native interaction management, workforce optimisation and self-service capabilities that drive dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.