Why Blending Should Be a Priority in the Contact Centre
Richard Mill from Business Systems explains why customer-facing businesses can learn from HM Revenue and Customs (HMRC) recommendation to link…
Richard Mill from Business Systems explains why customer-facing businesses can learn from HM Revenue and Customs (HMRC) recommendation to link…
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and Business Systems chosen to…
Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation According to the 2018 Deloitte Global RPA survey,…
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of Teleopti shares valuable in…
Business Systems Gain G-Cloud 10 Certification Helping Boost UK Public Sector Move to the Cloud Business Systems (UK) Ltd, a…
10 Reasons to Consider Hosted Workforce Management – Hosted WFM white paper from Business SystemsThis latest industry white paper uncovers…
Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018 Sharing a joint vision of…
Business Systems – Call Quality Monitoring Webinar – 2017 Learn the latest best practices and how to implement a Quality…
Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business intelligence, there are a…
Resilient plc and Business Systems Ltd partner to address market demand for GDPR and MiFID II compliance solutions Resilient plc…
INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by many over the recent…
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre Thursday June 15, 2017 1:00 PM – 2:00 PM…
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a new era and one…
Business Systems has won the award for Compliance Project of the Yearat the FStech Awards 2017, with its Vocal Wordwach…
[Survey]: The Customer Service Pulse for Robotic Process Automation – 2017 What does Robotic Process Automation (RPA) mean for customer…
The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is happening in the way…
Business Systems shortlisted in the FStech awards for the category Compliance Project of the Year up against industry specialists like…
{SURVEY} Workforce Management in 2017 – Is employee engagement part of the picture? Last year, our survey titled ‘The state…
WFM Employee Engagement – Why it matters In this webinar we will go over the traits of the younger generations…