White Paper: Customer Service Performance Checklist Have you fallen into some bad habits when it comes…
Category: Business Systems
Empowering Your Staff with Workforce Management
Empowering Your Staff with Workforce Management – Business Systems UK’s Will Davenport explains why contact centres…
Solving the Puzzle of the Call Recording Maze
Solving the Puzzle of the Call Recording Maze Richard Mill from Business Systems looks at how…
Your Six Step Plan to Robot-Powered Productivity
Your Six Step Plan to Robot-Powered Productivity – Business Systems’ Richard Mill discusses how contact centre…
Business Systems Awarded Place on G-Cloud 11
Business Systems Awarded Place on G-Cloud 11 Framework Business Systems, a leader in voice recording and…
WFO Can Help Contact Centres with Conduct Risk
How WFO Can Help with Conduct Risk – Richard Mill looks at how Workforce Optimisation (WFO)…
Deeper Performance Insight is Achievable Contact Centre KPI
Richard Mill from Business Systems (UK) explains how the Contact Centre Manager can benefit from better…
Demand Soars for Business Systems Wordwatch
Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise – Organisations must account for every…
Why Blending Should Be a Priority in the Contact Centre
Richard Mill from Business Systems explains why customer-facing businesses can learn from HM Revenue and Customs…
IC24 Selects NICE to Lower Contact Centre Costs
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and…
Humans and the Robots: Extend the Value of RPA
Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation According to the 2018…
Maintaining a Positive Culture in the Contact Centre
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of…
Business Systems Gain G-Cloud 10 Certification
Business Systems Gain G-Cloud 10 Certification Helping Boost UK Public Sector Move to the Cloud Business…
10 Reasons to Consider Hosted Workforce Management
10 Reasons to Consider Hosted Workforce Management – Hosted WFM white paper from Business SystemsThis latest…
Business Systems Awarded ‘Partner of the Year’ 2018 by NICE
Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018 Sharing…
Business Systems – Call Quality Monitoring Webinar – 2017
Business Systems – Call Quality Monitoring Webinar – 2017 Learn the latest best practices and how…
White Paper: Extracting Calls from Old Call Recorders Checklist
Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business…
Increase demand for GDPR & MiFIS II Compliance Solutions
Resilient plc and Business Systems Ltd partner to address market demand for GDPR and MiFID II…
Business Systems – The State of Quality Monitoring 2017
INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by…