How Contact Centres are using Quality Monitoring
How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will also be successful. Unfortunately…
Business Systems
Does your relationship with Quality Monitoring pass the test?
Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are currently monitoring their agents’…
Contact centres have low expectations for social media according to Business Systems
There has been a lot of hype around social media and how it could become a premiere channel for servicing…
Contact Centres put improving sales at bottom of the list
When it comes to what contact centre professionals want their technology investments to deliver for them, improving sales performance and…
Customer Service Technology shunned by Contact Centres
Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in the last 12 months,…
What customer service challenges will you face in 2015?
It’s that time of year again, we are all starting to plan for the year ahead, but what lies in…
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and workforce optimisation portfolio to…
Everything you need to know about voice biometrics
There has been a lot of hype recently about voice biometrics for the contact centre, but what does it really…
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million…