There has been a lot of hype recently about voice biometrics for the contact centre, but…
Category: Business Systems
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…