How Contact Centres are using Quality Monitoring

How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will…

Does your relationship with Quality Monitoring pass the test?

Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are…

Contact centres have low expectations for social media according to Business Systems

There has been a lot of hype around social media and how it could become a…

Contact Centres put improving sales at bottom of the list

When it comes to what contact centre professionals want their technology investments to deliver for them,…

Customer Service Technology shunned by Contact Centres

Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…

What customer service challenges will you face in 2015?

It’s that time of year again, we are all starting to plan for the year ahead,…

Business Systems adds real-time Business Intelligence module to WFO offering

Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and…

Everything you need to know about voice biometrics

There has been a lot of hype recently about voice biometrics for the contact centre, but…

Betfred places a safe bet on Business Systems

Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…

Hexagon Housing unlock potential of call recording

With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…

Hillarys made-to-measure quality approach extends to customer service

Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…

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