Unlock the Intelligence Buried in Your Contact Centre with Analytics

Business Systems/Calabrio Present: Unlock the Goldmine of Intelligence Buried in Your Contact Centre with Analytics

Are you getting the insights you need to make decisions in your Contact Centre? In the era of big data, organisations gather information from more sources than ever before. But getting access to that data and effectively utilising it are two different things.

So why not join our webinar to learn about:

• The three types of contact centre analytics and how they work in a modern multi-channel contact centre

• Identifying trends & risks around customer experience and employee engagement

• Listen to 10 real-life stories of how Analytics improved areas such as agent coaching & first call resolution

• Getting access to the voice data you need to feed your analytics platform



The Webinar is taking place Thursday 15th October 2020 2:30 PM – 3:30 PM BST

To Register for this event Click Here

For additional information on Business Systems view their Company Profile

For additional information on Calabrio view their Company Profile

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