Calabrio Community Forum | June 2024

Calabrio Community Forum | June 2024 – Business Systems is back with another instalement of the popular Calabrio Community Forum series, hosted by WEM Consultant and Calabrio Expert, Shaunna Wilson.

√ Are you interested in learning what Calabrio could do for your business?

√ Have you implemented Calabrio already and want to get more out of the solution?

√ Are you curious about how AI can transform your planning strategy?

Then join Shaunna on Thursday 6th June at 10am where she will:

√ Explore the latest Calabrio WFM features and why they’re important.

√ Showcase the Calabrio One roadmap and talk through upcoming innovations.

√ Share her top tips for getting value from Calabrio and answer delegate queries live.

BSL are also delighted to announce Shaunna will be joined by special guest Gavin Rogerson, Resource Planning Manager at Home Group, a leading housing association and social enterprise organisation.

Gavin will be sharing his story of how he overcame challenges with inefficient resource allocation, manual processes, and siloed data with the help of Business Systems and his preferred WFM platform, Calabrio.

The partnership resulted in the complete transformation of Home Group’s contact centre and planning operation from one tarred by inefficiencies to a data-driven, agent-centric, and intelligently automated function.

Register today to reserve your place and hear directly from Home Group on how they achieved: – Intelligent forecasting – Automated scheduling – Real-time data and insights – Reduced AHT – Increased agent engagement – Reduced administrative burden – ROI within 6 months – 90% success rate in meeting SLAs Don’t miss out!



Date: Thursday 6th June 2024

Time: 10:00 AM (GMT)

Format: Zoom/Online

Hosts: Calabrio & Business Systems

To register for the Zoom event Click Here


For over 35 years, Business Systems has been a trusted leader in the digital transformation and regulatory compliance landscape. Its dedicated team of experts assist clients to craft customised, innovative solutions to drive growth and elevate Compliance and CX. Whether transitioning to a cloud-based recording solution or contact centre platform, leveraging data estates to boost revenue, or increasing value proposition through the company’s partner program, Business Systems is committed to guiding clients and partners through every step of their journey. Aligning strategies with evolving market trends and business goals. Learn more at

For more information on Business Systems Limited view their Company Profile

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business.

For additional information on Calabrio view their Company Profile

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