Business Systems Ltd Appoints Mike Wardell as CEO

Business Systems Ltd appoints Mike Wardell as CEO, ushering in a new era of innovation and growth

Business Systems Ltd, a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO).

Mike joins Business Systems from Giacom, where he served as CEO and led the transformation of the business into a cloud marketplace, achieving remarkable success with recurring revenues in excess of £100 million. With a proven track record of driving continuous innovation and fast-paced growth, Mike brings both extensive experience and strategic vision to his new role.

Throughout his career, Mike has demonstrated a passion for creating outstanding cultures and environments for development, as evidenced by achieving Best Companies accreditation. His leadership style aligns perfectly with Business Systems’ commitment to excellence and client satisfaction.

Talking about his role as CEO, Mike Wardell explained: “As well as continuing to deliver a great experience for our clients, my vision is to solidify our position as the UK’s leading provider of digital communications solutions; helping businesses to enhance their client relationships and solve critical compliance challenges.

“The calibre of the team here at Business Systems, many of whom bring invaluable client-side experience, is impressive, and I am excited to inspire, nurture and empower them to continue pushing the boundaries of innovation. We already support around a third of the City’s institutions for their trading operations and some of the largest global contact centres. My primary focus is therefore on extending our role as a trusted advisor in digital transformation, customer experience, and communications compliance management.”

For over 35 years, Business Systems has been at the forefront of providing cutting-edge compliance solutions to Top Tier Banks and Financial Institutions. In recent years, emerging as a leader in communication solutions that support organisations to transform their CX strategies.

The company’s focus areas include cloud communications and customer experience solutions for contact centres, as well as Monitoring & Compliance solutions, encompassing voice recording capture and interaction recording management.

Its WordWatch information archiving solution consolidates interaction recordings, including voice, IM, email, and SMS, into one central portal. Drawing data from any legacy or live vendor platform, this results in organisations being able to effectively capture, analyse, risk manage and generate more value from their data.

Concludes Mike: “I am excited about the impact of our Wordwatch solution in addressing clients’ communications compliance challenges and maximising the value of their interaction data. Extending Wordwatch’s reach is a priority for me, and I look forward to working with my team to expand its use, and ultimately help our clients to stay ahead of the curve with their surveillance and compliance needs.”



For over 35 years, Business Systems has been a trusted leader in the digital transformation and regulatory compliance landscape. Its dedicated team of experts assist clients to craft customised, innovative solutions to drive growth and elevate Compliance and CX. Whether transitioning to a cloud-based recording solution or contact centre platform, leveraging data estates to boost revenue, or increasing value proposition through the company’s partner program, Business Systems is committed to guiding clients and partners through every step of their journey. Aligning strategies with evolving market trends and business goals. Learn more at

For more information on Business Systems Limited view their Company Profile

Wordwatch is a tool that allows clients to search, replay, and manage interaction data in a “single pane of glass” portal to simplify their compliance and IT needs. It gives organisations the flexibility they need to manage legal holds and extracts, with deployment options to fit their business and their challenges. When organisations choose to implement Wordwatch into their business, they benefit from user-friendly access to features that help streamline architecture, manage risk, demonstrate compliance through advanced reporting and generate more value from their data.

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