Tommy Palomäki, Senior WFM Consultant, Teleopti explains from his own experience how workforce management puts you…
Tag: Calabrio
Chatbots: The next step in the evolution of contact centres
Chatbots are the next step in the evolution of contact centres according to Magnus Geverts of…
Chatbots – Next Step in Evolution of the Contact Centre
Chatbots – the next step in the evolution of the contact centre Magnus Geverts at Teleopti…
Frost & Sullivan Lauds Teleopti Stellar Customer Engagement
Frost & Sullivan Lauds Teleopti’s Stellar Customer Engagement in the Workforce Management Market Based on its…
Omni-channel is hot news so what’s the hitch?
Omni-channel is hot news so what’s the hitch? asks Teleopti Workforce management plays a crucial role,…
Teleopti Named Leading Worldwide WFM Vendor
Teleopti, a global leader in workforce management software for contact centers announced today that for the…
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
Teleopti WFM – Beyond the Silo in Contact Centres
Teleopti WFM – Beyond the Silo in contact centres; Hussein Kamel, workforce management consultant at Teleopti…
Cirrus Announce Teleopti Partnership
Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce…
Teleopti adds mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…