Latest Contact Centre News

Workforce Wellbeing Recovery Toolkit for the Contact Centre

Workforce Wellbeing Recovery Toolkit for Contact Centres – Practical strategies & resources from Calabrio to turn workforce wellbeing into your competitive advantage

There is no doubt that the contact centre has evolved over the last few years, but while this “new normal”, may have been accelerated in the last two years, it was already on its way.

Studies have shown that job satisfaction, workplace stress and mental health were on the decline even before. This should come as no surprise as we further moved into a digital age resulting in higher customer expectations for seamless, personalised experiences.

As companies begin to accept this “new normal”, more than ever they are seeing the importance of the wellbeing of their staff at all levels – and there’s no one-size-fits-all approach. Calabrio’s Workforce Wellbeing Recovery Toolkit is built to provide insights and resources to help identify common challenges and provide ideas for improvements that will positively impact employees, as well as customers. There are three personalised kits for:

» Contact Centre Agents: Driving Engagements & Retention

» Management & Operations Staff: Leading Teams amid Ever-Growing Complexity

» CX Leaders: Powering the Next-Gen Customer Experience

In each kit, you will learn:

» The key stressors impacting each group’s wellbeing

» Receive a checklist to improve wellbeing via processes

» Find a Tech Buyer’s guide for tools to support the wellbeing and success of each stakeholder

 

 

Need a path to wellbeing recovery for you or others in your team?

Download the full toolkit for free by Clicking Here

Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels.

Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

For additional information on Calabrio view their Company Profile

error: Content Protected