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Tag: Puzzel
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions…
Puzzel Most Innovative Provider On Cloud Contact Centre Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023…
Puzzel takes Connected Customer Experience to Next Level
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…
Company Profile: Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100…
Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations…
The Impact of the Cost of Living Crisis has on the Contact Centre
CCMA research reveals impact of cost of living crisis on contact centres The cost of living…
Achieving work-life balance in the hybrid contact centre
Achieving work-life balance in the hybrid contact centre Hybrid working has become the norm for contact…
Puzzel Expands Its Cloud Contact Centre Offering
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading…
Puzzel Launch Dashboard & Real-time Reporting
Introducing Puzzel’s Dashboard & Real-time Reporting Puzzel Dashboard – a new way to monitor your contact…
CCMA Research Reveals Need to Change How Contact Centres are Seen
CCMA research reveals need to change how contact centres are seen internally and externally Part 5…
Puzzel Unveils Digital Engagement Solution For Contact Centres
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences in contact centres Puzzel’s…
Top Tips for Staffing your Contact Centre this Christmas
Staffing your contact centre over Christmas can be difficult at the best of times. But with…
Agent Experience | Your complete guide to AX
Agent Experience | Your complete guide to AX – With so much attention placed on customer…
Puzzel Extends Partnership with PCI Pal Payment Portfolio
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio PCI Pal has today announced that the…
Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX
Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service…
Puzzel acquires Swedish digital engagement company Vergic
Puzzel acquires Swedish digital engagement company Vergic – Acquisition marks another milestone in the CCaaS leader’s…
Puzzel Product with New Features For Contact Centres
Puzzel sets out post-pandemic product strategy with new features for customer service in the contact centre…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call…