National Contact Centre Awards 2024 – Finalists are announced

Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced

Finalists of the UK National Contact Centre Awards 2024 have been revealed today in the largest and most respected awards programme that recognises contact centre talent in the UK. The winners will be announced at the stunning venue, Old Billingsgate on the banks of the River Thames in Central London on Monday 17 June 2024.


Leigh Hopwood, CEO of the CCMA, said,

“Congratulations to all the Finalists that received the good news today! With a 15% increase in nominations, getting this far is an incredible achievement,”

“Of course, I always say that simply getting nominated is something to be very proud of because someone has recognised the value that you or the team is bringing day-in, day-out.”

“The judges have been really impressed by the storytelling and detail that they’ve seen so far. Of course, this just makes their job harder. I think it’s fair to say that the competition is on. The judges can’t wait to hear more.”

Finalists include individuals and teams from organisations both large and small including ASOS, Cadent Gas, DHL Express, Foundever, Heineken, Ikea, Likewize, Linaker, Motorway, National Accident Helpline, Sage, Specsavers, Sky, SSCL, StepChange Debt Charity, TSB, TUI, Ventrica and Vodafone.

Jackie Pringle, Director of Awards, commented,

“Now the hard work starts! The judges will interview all those finalists in the Individual categories and hear presentations from those in the Team and Organisation categories,”

“And with the uplift in the quality of this year’s nominations – it won’t be easy. Our judges will be visiting finalists in the Best Contact Centre Culture category – this is a chance to meet them in person and get a real feel for the contact centre.”

One of the Head Judges, Sarah Williams, Chief Customer Experience Officer at Westminster City Council said:

“For those that haven’t made it as finalists, please feel proud for being nominated. The competition was stronger than ever and unfortunately not everyone can progress. This next phase in the process is exciting, and critical to finding the best in the UK. This is your chance to show the judges what you have achieved. On behalf of all the judges, we wish every Finalist the best of luck.”

The winners will be announced at the Awards Night on Monday 17 June at the stunning Old Billingsgate. Located in the heart of the City of London on the north bank of the River Thames, the venue offers stunning views of some of London’s most iconic landmarks including Tower Bridge, City Hall, The Shard and London Bridge. Guests can expect a memorable night out, filled with excitement and celebration.

Craig Pumfrey, VP Marketing at Sabio, said,

“We can’t wait to celebrate the progress this industry has achieved in the last year,”

“We know from our own conversations and observations that this industry has evolved at pace in recent years and there is a growing community of people that enjoy working in this space and are passionate about the service that they provide to customers. Good luck to all the Finalists, we look forward to seeing you at the Awards Night in June.”



All this year’s Finalists for the UK National Contact Centre Awards an be found by Clicking Here

Organised by the CCMA (Call Centre Management Association), the UK National Contact Centre Awards (UKNCCA) are in their 29th year. They are the most respected awards programme in the UK contact centre industry.

The robustness of the judging process means that not only do the right individuals, teams and organisations win, but the process gives so much back to those that enter. From simply being told you’re being nominated into these prestigious awards, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges.

Given all the judges are senior leaders from across the industry who have years of experience leading contact centre operations, their insight, questions and feedback can be an essential part of your development programme. With a clear judging criteria in place for nominations to work towards and for judges to assess against, not only are these awards credible and uphold the greatest integrity, they are designed to support individuals and teams to raise the standards of our industry.

For additional information on the visit their Website

The CCMA (Call Centre Management Association) is the longest-established association representing the contact centre industry in the UK. The membership organisation supports contact centre leaders by providing opportunities to network; to openly share best practices and to increase their skills and knowledge through specialist training. It aims to offer timely and impartial advice to its members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

For additional information on the CCMA view their Company Profile


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