CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this year’s winners were announced at a gala dinner attended by over 700 people that was held at The Brewery in London on 20th May 2015.
contact-centres.com salutes and congratulates the winners and nominees of the industry’s most prestigious awards.
This years winners are:
Contact Centre Manager of the Year– Christine Allenson, Barclays
Contact Centre Manager of the Year(Outsourced) – Danielle McCaffrey, Convergys
Contact Centre Manager – under 100 seats – Brent Boxley, Close Brothers
Contact Centre Manager – under 50 seats – Joanne Silner, Raven Housing Trust
Team Manager of the Year (Outbound) – Danni Parsons-Moore, Barclaycard
Team Manager of the Year (Retention) – Gerard Doran, Sky UK
Team Manager of the Year (Sales) – Helen Grey, Sage
Team Manager of the Year (Service)–Ronell Bienvenu, Lloyds Bank International
Social Media Manager of the Year– Stuart Atkinson, Barclays
Call Centre Support Manager of the Year – John Maguire, British Gas
Customer Relations Manager of the Year – Donna Munro, Direct Line Group
Learning Champion of the Year– Steve Cass, Marketmakers
Customer Experience Champion – Dawn Redman, Hermes Europe
Business Improvements Manager of the Year– Adrian Cobbledick, National Car Parks
Recruitment Manager of the Year– Jasper Gordon, British Gas
Quality Manager of the Year – Ann McCormack, Sky UK
Team of the Year – Home Group
Over the coming months the CCMA will be organising member best practice visits to the award winners contact centres.