CCMA – UK National Contact Centre Awards and the winners are…

CCMA Awards 2015, The Brewery, London.CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this year’s winners were announced at a gala dinner attended by over 700 people that was held at The Brewery in London on 20th May 2015.

contact-centres.com salutes and congratulates the winners and nominees of the industry’s most prestigious awards.

 

This years winners are:

Contact Centre Manager of the Year– Christine Allenson, Barclays

Contact Centre Manager of the Year(Outsourced) – Danielle McCaffrey, Convergys

Contact Centre Manager – under 100 seats – Brent Boxley, Close Brothers

Contact Centre Manager – under 50 seats – Joanne Silner, Raven Housing Trust

Team Manager of the Year (Outbound) – Danni Parsons-Moore, Barclaycard

Team Manager of the Year (Retention) – Gerard Doran, Sky UK

Team Manager of the Year (Sales) – Helen Grey, Sage

Team Manager of the Year (Service)–Ronell Bienvenu, Lloyds Bank International

Social Media Manager of the Year– Stuart Atkinson, Barclays

Call Centre Support Manager of the Year – John Maguire, British Gas

Customer Relations Manager of the Year – Donna Munro, Direct Line Group

Learning Champion of the Year– Steve Cass, Marketmakers

Customer Experience Champion – Dawn Redman, Hermes Europe

Business Improvements Manager of the Year– Adrian Cobbledick, National Car Parks

Recruitment Manager of the Year– Jasper Gordon, British Gas

Quality Manager of the Year – Ann McCormack, Sky UK

Team of the Year – Home Group

Over the coming months the CCMA will be organising member best practice visits to the award winners contact centres.

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ccma_logo.2014For additional information on the prestigious awards Click here or visit the CCMA Website

 

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